Information Management Technician

Location: Ahuntsic North

Classification and Salary ($): MPA-2 :75 564 - 89 388
Security Clearance:
Reliability
Closing Date:
Work Environment:
Hybrid - with weekly on-site presence
Language Requirements:
Bilingual (English and French)
Section:
Information Management
Open To:
All
Salary Details:
Salary based on previous rates. Currently under review.

Company Description
The  Library of Parliament  is a non-partisan organization that provides a unique and stimulating work environment. We are led by our guiding principles of agility, collaboration, excellence, impartiality, and inclusion. For more information about the Library and what we offer, visit Employment opportunities at the Library of Parliament .

Job Description
The Information Management Technician is responsible for managing the technical configuration of the Information Management Modules within the Electronic Document and Records Management System (EDRMS) which manage the information resources lifecycle; provides significant technical support to clients (i.e., Library staff and managers from all service areas) related to the management of electronic information resources; develops and delivers technical training sessions to clients and recommends technical solutions.

The incumbent performs the following duties:

Participates in the development and use of institutional repositories, particularly EDRMS by managing the Records Management module within the Electronic Document and Records Management System (EDRMS) and developing business processes to facilitate the capture, control, maintenance, and disposition of information resources and IM metadata.

Provides significant technical support to clients (i.e., Library staff and managers from all service areas) related to the management of electronic information resources.

Develops and delivers technical training, develops supporting documentation, and provides support to users by providing them with advice, demonstrations, and instructions to ensure optimal and effective use of information management tools and repositories, such as EDRMS and Microsoft 365.

Conducts IM lifecycle management activities for electronic information resources within EDRMS (transfer, migration, reorganization, disposition, …) in all the Library’s electronic environments (Production, Development, and Test) to ensure compliance with the Information Management Policy.

Performs tests on new product upgrades (Modules/Features and Functionalities) and conducts User Acceptance Testing and documents test results in order to ensure successful implementation of product upgrade.

Qualifications
Education  :

Post-secondary education in a field relevant to the position, such as information systems, management information systems, or computer science, or an acceptable combination of education, training and relevant experience.

Experience  :

A minimum of three (3) years of experience working with systems used for the management of electronic documents and records

Experience conducting system testing activities, including developing test cases, executing test plans, and documenting results

Experience providing technical guidance and support to end users within an Electronic Document and Records Management System (EDRMS)

Experience participating in projects or collaborating with stakeholders regarding the management of electronic documents and records

Experience working with Microsoft 365 products (e.g., One Drive, MS Teams, SharePoint)

Experience working with tools such as Open Text Content Server 22 (GCdocs)

Knowledge :

Knowledge of legislation, policies, guidelines, and standards relevant to information management

Knowledge of principles, techniques and experience with complex systems used for the management of electronic Information Resources (such as an EDRMS) is…