Senior Solutions Engineer

Why N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice- to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

N-able is seeking a Post Sales Solutions Engineer to join us on this exciting journey as we grow!

Please note this is a hybrid role, therefore attendance at the Ottawa collaboration hub is required.

What You'll Do

Build and Foster Relationships:
Connect with partners to really understand their needs, tech stack, and how they're using our products, making sure they get the most out of their investment in N-able.

Technical Expertise and Guidance:
Offer top-notch technical advice by digging into complex requirements and making sure they fit well with N-able products. Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your colleagues.

Partner Success Advocacy:
Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N-able products to boost their business.

Solution Design and Implementation:
Collaborate with partners to tackle their technical needs. Guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly. Share best practices for deploying N-able products.

Troubleshooting and Problem Solving:
Get hands-on with tricky technical issues, making sure partners' problems are solved quickly, whether by you directly or by looping in our Support or other teams when needed.

Training and Enablement:
Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N-able products.

Market and Competitive Insight:
Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve.

Documentation and Accountability:
Keep track of partner interactions, project updates, and solutions, ensuring everything’s communicated clearly and everyone’s on the same page.

What You'll Bring

A proactive and curious mindset, always ready to engage with partners, ask the right questions, and dig into their unique technical needs.

Previous experience in a customer facing technical role, especially within an MSP or in selling to MSPs.

Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face-to-face meetings or in-person.

Proficiency in Windows operating systems, scripting, automation, networking, and virtualization.

Experience with Mac operating systems is preferred.

A background in supporting Remote Monitoring and/or PSA solutions is a big plus.

The ability to thrive in a fast-paced, dynamic environment, showing initiative and independence while meeting set objectives.

Strong self-management and customer service skills, ensuring you can handle multiple projects and partner needs.

A technical degree is complementary, but your experience and skills are what really count.

Willingness to travel up to 5-10% of the time

Purple Perks
What do we offer you?

Medical, dental and vision - for employee, partner, and children!

Generous PTO and observed holidays

2 Paid Volu Nteer Days  per year

Pension Plan with company-contribution

Employee Stock Purchase Program

Discounted gym access at several local facilities

FuN-raising…