The Aviation Claim Analyst at WTW serves as a resource for clients, applying their claim expertise to positively influence claim outcomes and insurance recoveries for those clients. Claim Analysts will be responsible for the quality and consistency of all claim products and services delivered within their area of expertise. They will directly handle clients as a consultant. They partner with our regional business and industry leadership to provide growth support, innovation, and to ensure execution of our business strategy.
The Role
This is a national role. The Aviation Claim Analyst will be responsible for the oversight, direction, and overall management of claim activity for assigned clients. Key duties/responsibilities include, without limitation, the following:
General
Assist in the management of claims, with a particular focus on Aviation claims Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverageDocument and communicate claim activity to clients timely and effectively
Seek to influence appropriate settlement authority and maximize insurance recovery for clients
Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation
Oversee the authorization of and issuance of indemnity and expense payments by carriers
Prepare dashboard and other reports regarding claim analytics
Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence
Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs
Address and resolve requests for information by responding timely and efficiently
Leadership
Promote and foster WTW culture and valuesManage the appropriate level of resources across the assigned territory
Maintain relationships with all major internal and external partners
Coordinate the assignment of service requests by other WTW partners
Participate in meetings and provide ideas and strategies that strengthen the practice
Be a strong external presence with speaking engagements, articles, and associations
Provide informal assistance such as technical guidance, and/or training to coworkers
Technical
Ensure quality and consistency in executing high level claim services to our clientsEngage our global network of professionals as needed
Appropriate utilization of all systems as required
Work with others as necessary to continually improve quality and innovation
Monitor the performance of vendor partner’s services
Directly handle complex cases and special requests from field
Directly handle key clients as primary consultant
Keep current on emerging claim issues and trends
Growth and Retention
Support new business with sales presentations and RFP responsesParticipate in strategic large client team meetings as required
Manage the quality and appropriateness of client service agreements
Regularly meet with WTW brokerage executives to ensure delivery alignment
Maintain direct relationships with key clients
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