Underwriter, Small Business

Location: Montreal

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
The Opportunity   This position is a Commercial Underwriter responsible for driving profitable growth by assessing and making decisions on new business submissions, policy renewals, and endorsements, with a focus on Commercial Property Insurance. The role involves applying established underwriting guidelines and judgment to evaluate moderately complex risks, working under the guidance of senior team members.
Key responsibilities include building and maintaining strong relationships with brokers, providing exceptional customer service, and acting as a key point of contact for inquiries. The underwriter will effectively use policy administration and quoting systems to manage transactions, document decisions, and ensure data integrity. The ideal candidate will have 2-3 years of underwriting experience (commercial preferred), strong analytical and communication skills, and a collaborative, professional demeanor.
Whatto Expect     Assesses risks and accepts, declines, or amends new business submissions, policy endorsements, renewals, etc.
Understands and aligns decision making to Economical's Line of Business and segmentation strategies
With some guidance, develops solutions to achieve profitable growth targets
Leverages tools, resources and reports to appropriately evaluate risks and make effective Underwriting decisions
Applies Underwriting judgment and relies on the guidance of senior staff and his/her Team Leader to process moderately complex risks effectively in accordance with Economical's corporate policies, Underwriting guidelines, standard operating procedures, and Line of Business and segmentation strategies
Knows how and when to leverage Underwriting Technicians and when to refer or elevate specific transactions/issues to more senior Underwriting stakeholders, as required
Reviews Claims activity and takes appropriate action within his/her Underwriting authority level, as required
Customer Experience     Contacts Brokers, where required, to request additional information, communicate risk acceptances and terms, declines as well as quote follow ups (where applicable) to achieve target hit ratios - Provides exceptional service to Brokers for all interactions, and seeks to add value in every Broker interaction
Acts as a point of contact for inquiries related to Commercial Property Insurance
Routes/escalates Broker inquiries to alternative points of contact within Economical to enable effective and prompt resolution of inquiries, where appropriate
System Expertise
Effectively manages multiple transactions within the policy case management system, leveraging system functionalities to appropriately route and document processing of transactions
Demonstrates deep understanding of the policy administration systems and quoting systems and how functionalities can be used to best respond to Broker inquiries and needs, and completes all the required documentation in the system
Applies knowledge of document management to access most up-to-date materials, guides and/or tools
What you Bring     Professional Designation:
Completion…