Translation Services Manager

Job Details

Terms:

Full-time permanent

Salary (CAD):  $98,000 – $115,300 (Commensurate with experience)

Location:

Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote in Canada

About

The Role (English)
Note that this job posting is for an existing vacancy. The Translation Services Manager is a member of HSO’s Communications team and works with the Director of Communications. The Communications team supports enterprise-wide priorities including standards development, client communications, and corporate communications by ensuring clear, consistent, and high-quality content across both official languages. As part of a centralized translation function, the Translation Services Manager provides leadership and oversight to deliver efficient, high-quality translation and interpretation services across the organization, primarily between Canadian French and English, while also supporting additional languages such as Portuguese, Italian, Spanish, and Dutch to meet diverse organizational needs.

Main Responsibilities

Lead and manage the Translation team, including performance management, coaching, and workload allocation.

Oversee intake, prioritization, and delivery of translation and interpretation requests across the organization.

Ensure high-quality, consistent translations across formats, including documents, video captions, graphics, online education modules, and digital client portals.

Manage external vendors and optimize use of internal and outsourced resources to balance cost, quality, and timelines.

Advise business units on translation strategies and support planning for major initiatives.

Drive continuous improvement of translation workflows, tools, and processes to enhance efficiency and scalability.

Must Have Qualifications

Fluently bilingual in English and French (written and oral).

Five years of demonstrated expertise leading teams for success in a complex, multi-interest-holder environment, especially for translation services.

Five years of progressive experience with quality assurance, and delivery of translation services.

Demonstrated experience with AI-assisted translation tools e.g. Logiterm, and post editing practices.

Practical experience implementing standardized workflows, triaging competing priorities and managing large volume translation project deliverables.

University degree or college diploma in a relevant discipline (e.g. translation studies, linguistics, communications, public administration, or equivalent).

Desired Qualifications

Formal linguistic credentials and certifications.

Demonstrated knowledge of translation terminology management and translation memory, and vendor oversight.

Experience working in health care, standards development, accreditation, or public sector environment.

Strong client and vendor relationship management expertise.

Demonstrated problem-solving skills to identify root causes and develop effective solutions.

Familiarity with translating other languages beyond English and French (especially, Portuguese, Italian, Spanish, Dutch).

What We Can Offer You (English)

Hybrid work model.

Competitive compensation and benefits, including a defined benefit pension plan.

Time off programs, including office closure during last week of December.

Professional development support.

A culture that measures and values psychological safety, inclusion and engagement.

À Propos Du Rôle (French)
Le gestionnaire, Services de traduction, fait partie de l’équipe des communications de HSO et collabore avec la direct rice, Communications. L’équipe des communications soutient le respect des priorités de l’organisation, notamment l’élab oration des normes, la communication avec les clients et les communications organisationnelles, en veillant à ce que le contenu soit clair, cohérent et de haute qualité dans les deux langues officielles.

Dans le cadre de l’exercice de fonctions de traduction centralisées, le gestionnaire, Services de traduction, assure un leadership et une supervision pour offrir des services de traduction et d’interprétation efficaces et de haute qualité à l’échelle de l’organisation, principalement entre le français canadien et…