Translation Services Manager; Pointe-Claire

Position: Translation Services Manager (Pointe-Claire)
Location: Pointe-Claire

About

The Role  The Translation Services Manager is a member of HSO’s Communications team and works with the Director of Communications. This role leads the centralized translation function, providing high‑quality translation and interpretation services across the organization, primarily between Canadian French and English while supporting additional languages such as Portuguese, Italian, Spanish, and Dutch.
Main Responsibilities   Lead and manage the Translation team, including performance management, coaching, and workload allocation.
Oversee intake, prioritization, and delivery of translation and interpretation requests across the organization.
Ensure high‑quality, consistent translations across formats such as documents, video captions, graphics, online education modules, and digital client portals.
Manage external vendors and optimize use of internal and outsourced resources to balance cost, quality, and timelines.
Advise business units on translation strategies and support planning for major initiatives.
Drive continuous improvement of translation workflows, tools, and processes to enhance efficiency and scalability.
Must Have Qualifications   Fluently bilingual in English and French (written and oral).
Five years of demonstrated expertise leading teams in a complex, multi‑interest‑holder environment, especially for translation services.
Five years of progressive experience with quality assurance and delivery of translation services.
Demonstrated experience with AI‑assisted translation tools (e.g., Logi Term) and post‑editing practices.
Practical experience implementing standardized workflows, triaging competing priorities, and managing large‑volume translation projects.
University degree or college diploma in a relevant discipline (e.g., translation studies, linguistics, communications, public administration, or equivalent).
Desired Qualifications   Formal linguistic credentials and certifications.
Knowledge of translation terminology management, translation memory, and vendor oversight.
Experience working in health care, standards development, accreditation, or public sector.
Strong client and vendor relationship management expertise.
Problem‑solving skills to identify root causes and develop effective solutions.
Familiarity with translating languages beyond English and French (particularly Portuguese, Italian, Spanish, Dutch).
What You Can Expect   Complete the orientation program with other new hires to learn about HSO values and mission.
Set performance and learning objectives for the year with your people manager.
Meet your team and lead weekly linguistic review meetings.
Learn AI translation software, ticketing system, HSO glossaries, and translation resources.
Co‑lead weekly translation coordination meetings with internal business units.
Meet regularly with your people manager to discuss learning progress and accountability alignment.
What We Can Offer To You   Hybrid work model with flexibility to work remotely within Canada.
Competitive compensation and benefits, including a defined benefit pension plan.
Time‑off programs, including office closure during the last week of December.
Professional development support.
A culture that measures and values psychological safety, inclusion, and engagement.
Employer Commitment  HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

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