Regional Technical Manager - Western BC & Yukon

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

• Department:
  Service
• Location:
  
  Remote - Western BC & Yukon
• Status:
  Full Time
• Reports to:
  
  National Manager, Field Technical Support

The Regional Technical Manager (RTM) is responsible for providing technical and service support to an assigned dealer network across all Yamaha Motor Canada Ltd. (YMCA) product lines. Serve as a key liaison between dealers and YMCA, helping improve technical capability, service operations, and customer satisfaction. Partner with dealers and internal teams to strengthen dealer performance, technician development, Genuine Parts, Accessories, and Yamalube growth, and overall business objectives.

• Provide remote and on-site technical support for complex diagnostics and troubleshooting.
• Coach dealer technicians to improve technical skills and service quality.
• Investigate technical issues, identify root causes, and recommend solutions.
• Identify trends and opportunities to improve dealer service performance.

• Coach and mentor dealers to strengthen service operations and technical capabilities.
• Support dealers with complex technical issues and service quality improvements.
• Recommend opportunities to improve efficiency, profitability, and customer satisfaction.
• Promote service best practices and continuous improvement.
• Encourage participation in training and certification programs.
• Support dealers in achieving P360 and Elite performance standards.
• Promote service marketing initiatives to improve customer retention and growth.

• Maintain accurate and timely records of dealer contacts, technical support, and field visits.
• Submit weekly and monthly reports outlining activities, key issues, challenges, and priorities.
• Identify dealer trends, recurring technical concerns, training needs, and improvement opportunities.
• Escalate significant dealer, product, or business concerns to management.
• Ensure all reporting is complete, accurate, and submitted on time.
• Support business reviews with reports, presentations, and performance updates.
• Complete administrative responsibilities accurately and on time.

• Collaborate with Warranty to align and support PWA decision-making.
• Support the Warranty team with complex claims and technical questions.
• Partner with Warranty to achieve key performance and service targets.
• Support fair, consistent, and timely warranty claim decisions.
• Monitor dealer warranty performance, identify trends, and recommend improvements.

• Partner with District Sales and Business Relationship Managers to improve dealer performance and develop action plans.
• Support Dealer Academy training, reporting, and dealer engagement initiatives.
• Conduct technical research and prepare product and market information reports (MIRs) for the Technical Specialists.
• Participate in product testing, inspections, evaluations, and modifications.
• Support head office service projects and operational priorities.
• Work with dealers and field…