Buyer, Service Parts & Accessories

About Christie

Serving medical imaging since 1954, Christie Innomed develops, distributes, integrates, and supports innovative solutions and products that improve the performance of healthcare institutions across Canada in the fields of medical imaging and healthcare IT solutions.

Christie Innomed is now a leader in medical imaging and healthcare informatics, with more than 250 specialists supporting over 1,500 hospitals and clinics across Canada.

Reporting to the Vice‑President, Operations, the Buyer, Service Parts & Accessories is responsible for procuring service parts, biomed parts, accessories, technical personal protective equipment (PPE), and consumables required for Christie Innomed’s field service operations across North America, while executing activities within the parts readiness framework defined by the Service Excellence & Enablement (SE&E) function.

The incumbent ensures that Field Service Representatives (FSRs), biomedical technicians, and customers receive the right part or accessory, from the right source, at the right time and cost, with clear visibility throughout the process from request to receipt and return.

• Execute service parts and accessory procurement within the framework defined by SE&E (approved parts list, supplier structure, pricing benchmarks, procurement guidelines).
• Manage the full lifecycle of parts requests from intake to delivery, including sourcing, purchasing, follow‑up, communication, and physical receipt.
• Manage the complete return and RMA process for defective parts, exchange parts, unused parts, warranty returns, and supplier returns.
• Maintain sourcing discipline across OEMs, secondary market suppliers (MVS), refurbished part suppliers, and alternate vendors.
• Maintain accurate procurement‑related data in Net Suite, including purchase orders, supplier documentation, item references, pricing updates, receipts, and tracking information, in accordance with supply chain master data standards.
• Procure operational accessories, consumables, and technical PPE (lead aprons, dosimeters, FSR consumables) based on specifications provided by technical or operational stakeholders.
• Collaborate with FSRs, the SE&E Service Parts Architecture role, Logistics, Quality, Finance, and Sales.

• Receive, triage, and prioritize parts requests from field teams across North America.
• Source parts and accessories across OEM, MVS, refurbished, and alternate suppliers, based on urgency, availability, reliability, warranty, documentation quality, delivery constraints, total cost, and required stock levels.
• Execute kit procurement and replenishment per SE&E-defined kit definitions.
• Create and follow up on purchase orders in the ERP (Net Suite), ensuring required information is complete and accurate.
• Support urgent and machine‑down requests through the defined expedite path. Escalate supply or delivery risks when they may affect service response, customer commitments, or operational continuity.
• Follow up on supplier commitments through to receipt; elevate delays and quality issues.
• Communicate proactively with FSRs on part availability, delivery destination and shipping requirements, delivery ETAs, substitutions, and constraints.
• Coordinate with logistics, warehouse, and regional hub teams to support timely receipt, shipment, transfer, or pickup of parts and accessories.
• Partner with the SE&E Service Parts Architecture role on framework adoption and feedback (recurring failure patterns, supplier issues, parts kit gaps).
• Support internal pricing and quotation requests for parts and accessories by providing cost, availability, supplier, warranty, and lead‑time information.
• Liaise with Finance on PO/invoice issues, supplier credits, and audit support.
• Maintain clear records of supplier quotes, availability, lead times, substitutions, tracking information, and purchase documentation.

• Support the end‑to‑end return/RMA process for defective parts, exchange cores, unused, warranty, supplier returns, and final returns to Christie.
• Ensure each return has a clear status, destination,…