Logistics Operations Manager

Position: Contract Logistics Operations Manager
Location: Baie-D'Urfé

It’s more than a job. As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.

At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Here at Kuehne+Nagel, our Montréal‑Nord, QC Canada Site is looking for a new Operations Manager to join our Contract Logistics team.

Shift Performance Governance & Control

Own and govern shift alignment and execution across inbound, outbound, inventory, and value‑added operations delivered by the 4PL to meet customer commitments

Drive real‑time shift control and performance by monitoring KPIs, maintaining execution cadence, and leading structured shift start‑ups and handovers to support service, productivity, and quality outcomes

4PL Partner Oversight

Serve as KN’s shift authority, coordinating with 4PL leadership to ensure effective execution and operational control

Hold the 4PL accountable for staffing, SOP adherence, issue resolution, and escalation of recurring risks and drive immediate corrective actions through the 4PL

Safety, Quality & Compliance (QSHE)

Ensure the 4PL operates in full compliance with Kuehne+Nagel QSHE standards, customer requirements and regulatory obligations

Drive a strong safety and quality culture through active monitoring, issue reporting, audit support, and visible leadership on shift

Operational Issue Management & Escalation

Lead shift‑level issue resolution through first‑level root‑cause analysis for gaps and engaging cross‑functional support for timely escalation and issue resolution

Performance Reporting & Communication

Lead shift performance reporting and communication by tracking key metrics, facilitating shift reviews to ensure accurate documentation of operational results, incidents, and follow‑up actions

Continuous Improvement Support

Support continuous improvement within shift operations by identifying performance gaps and ensuring consistent execution of approved process changes by the 4PL

Qualifications

Bachelor’s degree in Logistics, Supply Chain, Operations, or related field (or equivalent experience)

3+ years of experience in warehouse or logistics operations, preferably within outsourced or managed‑service environments

Demonstrated experience managing operations through third‑party providers (3PL/4PL)

Strong understanding of warehouse KPIs, operational controls, and service governance

Ability to lead through influence rather than direct authority

Experience in a high volume Sort Center/Hub

Proficiency in French and English (English‑speaking clients)

Benefits
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications or interview scheduling. These tools analyze information to support decision‑making, but final decisions are made by human reviewers.

If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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