Dispatch Coordinator

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data‑driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies.

Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

White Glove Services is for the transportation of high‑value products which require product inspection and on‑site installation; we offer white‑glove services throughout Canada with clients in the Financial, Technology, Retail and Healthcare sectors.

The Dispatch Coordinator is responsible for the daily execution of order creation, assignment and updates. This role will communicate on a daily basis with our customer service group and the driver/helper teams. It is also actively engaged in daily internal planning sessions toward workload balancing and process execution. Team members share the responsibilities listed below on a daily basis, contributing as needed based on business and shift requirements.

• Order entry / creation in Truck Mate
• Plan routes for next day, working with other dispatch team members to find synergies
• Assign orders to trips in City Dispatch and sequence the schedule
• Manage the day‑off rotation of the driver / helper teams
• Generate paperwork for the PM warehouse team to stage runs
• Work with Customer Service to cover same‑day requests and confirm availability to cover all requests
• Xerox Customer Import as required
• Other duties as required

• Flexibility to work beyond end of day to support vacation coverage and volume demands
• Strong MS Office experience and use of Truck Mate an asset
• Experience in Transportation Management would be an asset
• Proven organizational skills and attention to detail
• Strong analytical, problem‑solving and multitasking skills
• Solid oral and written communication skills
• Ability to work effectively independently and in a team environment
• Ability to prioritize and manage time effectively
• Work well under pressure
• Demonstrates Metro Core Values – Client Intimacy, Innovation, Teamwork founded on open & honest communication and accountability for excellence in results

• Post‑secondary education an asset
• Bilingual (French/English)

• Previous transportation and/or supply chain management experience an asset

• Highly motivated, creative, and self‑sufficient with the ability to work successfully under pressure, with little supervision
• Strong oral and written communication and solid negotiation skills
• Effective time management, multitasking capabilities with strong attention to detail
• Great service orientation – sensitive to others’ needs and being understanding, pleasant and helpful on the job
• Applies critical thinking and analytical skills when problem solving
• Being reliable, responsible and dependable, and fulfilling obligations
• Ability to work independently as well as in a team environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Schedule:

10:30 am – 7:00 pm or 11:00 am – 7:30 pm

The position holder will be required to communicate regularly with clients, management and colleagues located outside Quebec as part of work and case follow‑ups. An intermediate level of spoken and written English is required.

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well‑being
• A retirement savings program with a company match
• Company team‑wear allowance
• Employee Appreciation Day
• Company‑sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.