Carrier Sales

The Operations Support - Brokerage arranges and manages customer freight through qualified third-party carriers. The role coordinates the shipment lifecycle from load tender and carrier selection through delivery, documentation, and billing support. Acting as a key link among customers, carriers, and internal teams, the coordinator protects service, margin, compliance, and data accuracy while responding quickly to operational issues.

• Review customer orders and shipment requirements, including equipment, appointment, service, routing, and special handling needs.
• Source, negotiate, and secure suitable third-party carrier capacity in line with service requirements and approved margin expectations.
• Tender loads, confirm pick-up and delivery appointments, and communicate complete shipment instructions to carriers.
• Monitor shipments from dispatch through delivery and take timely action on delays, missed appointments, breakdowns, or other disruptions.
• Coordinate recovery plans and elevate service risks to the appropriate leader and customer contact when required.

• Serve as a primary operational contact for assigned customers and provide accurate, timely shipment updates.
• Respond to customer inquiries, changes, and service concerns with urgency, professionalism, and clear follow-through.
• Understand customer-specific procedures, key performance indicators, routing guides, and communication expectations.
• Support customer retention and growth by consistently delivering dependable service and identifying improvement opportunities.
• Develop and maintain a dependable network of partner carriers through fair negotiation and professional communication.
• Use only approved carriers and confirm required insurance, authority, safety, and compliance documentation is current before dispatch.
• Communicate service expectations clearly and monitor carrier performance, reliability, communication, and documentation quality.
• Report carrier incidents, cargo claims, service failures, or compliance concerns promptly and support follow-up investigations.
• Obtain and document carrier rates, compare available options, and select capacity that balances cost, service, and risk.
• Follow approval requirements for rates, accessorial charges, and loads that fall outside established pricing or margin expectations.
• Identify detention, layover, redelivery, lumper, cancellation, or other accessorial costs and obtain supporting documentation and approval.
• Enter and maintain complete, accurate, and timely shipment information in the Transportation Management System (TMS).
• Maintain records of quotes, tenders, rate confirmations, appointments, tracking notes, proof of delivery, and accessorial approvals.
• Review shipment files for completeness and work with customers, carriers, and Accounting to resolve documentation or invoicing issues.
• Follow established procedures for fraud prevention, carrier identity verification, cargo security, and protection of confidential information.
• Communicate open issues, service risks, and load status clearly during shift changes and operational handoffs.
• Work closely with Logistics Brokers, Client Success, Tracking and Tracing, Accounting, Claims, Safety, and other internal teams.
• Contribute to process improvements, service reviews, and achievement of departmental performance targets.

• Previous experience in transportation, logistics, dispatch, customer service, or a related role is preferred.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to manage multiple priorities and respond calmly to changing operational demands.
• High level of accuracy when entering data and maintaining shipment documentation.
• Proficiency with transportation management systems, Microsoft Office, email, and related business technology.
• Ability to work independently and collaboratively in a fast-paced, service-focused environment.

• Follow all company policies, procedures, safety requirements, and standards of professional conduct.
• Protect confidential customer, carrier, driver, employee, pricing, and company information.

Perform other related duties as assigned to support changing business and operational needs