Job Description & How to Apply Below
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Service Master Clean/Service Master Restore maintains the right to modify job duties and responsibilities at its discretion.
Daily Office/Management Duties
Review work orders assigned daily and communicate with other associates involved as needed
Check routing and directions to each job as required
Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
Create a requisition for materials and equipment needed for pick-up at the end of each working week
Client Site Duties
Complete jobs to specifications to customer’s satisfaction
Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Inspect the work completed to ensure the job meets Service Master standards and customer requirements
Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
Handle re-service requests promptly and courteously
Take a personal and genuine interest in providing customer satisfaction
Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined
General Duties
Maintain all equipment and vehicles to ensure they are in proper working order
Keep the interior of the vehicles used neat and clean
Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
Attend weekly meetings with production team
Attend training workshops as required for the production team
Help train new crew helpers/technicians in accordance with Service Master standards
Maintain professional conduct and appearance in all client facing activities
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Strong management, delegation, planning and leadership skills
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment
Educational Requirements
Education Required:
High School Diploma
Other Education/Certification/Training preferred: IICRC Certifications are considered an asset
Work Experience Requirements
Work experience required:
Minimum of four (4) years of experience in cleaning services/restoration services.
Job-related experience required:
Two (2) years in a supervisory capacity is preferred.
Technical Requirements
Equipment:
Vacuum cleaners, dust-aids, portable cleaning equipment, tools
Software: n/a
Other: n/a
Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without…
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