Tech II

The Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

Performs work in accordance to established processes and practices.

Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.

Performs regular facility technical and non-technical component monitoring and inspection.

Responds to routine service requests and performs preventative and corrective maintenance.

Operates facility mechanical, electrical and other systems

Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements

Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.

Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required

Participates in and assists with facility-related projects.

Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.

Maintains all assigned tools and arranges for repair and replacement where required

Submits all expenditures on a timely basis.

Other duties as assigned

KNOWLEDGE & SKILLS

High school diploma or equivalent

Minimum 3 years of facility operations and maintenance work experience

Knowledge of processes and practices relating to facility operations and maintenance

Ability to maintain, troubleshoot and repair non-technical facility components

Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair

Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards

Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner

Strong client-service orientation along with a high sense of urgency

Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

Basic knowledge and understanding of Building Automation Systems (BAS)

Ability to read understand and interpret technical drawings and information

Self-motivated

Demonstrated maintenance and repair skills

Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise

Must be willing to wear personal protective equipment

Must meet enhanced security clearance requirements

Licenses and/or Professional Accreditation

Any one of the following are considered an asset:

Building Operator Certification or equivalent through an accredited institution preferred

Building Systems Maintenance Certificate (SMC)

Systems Maintenance Administrator (SMA)

Systems Maintenance Technician (SMT)

Working towards a trade license, an asset

Working towards Building Environment Systems (BES) Operation Class 1

This is a regular, full-time position with a hourly wage range of $21.30 - $25.06 per hour. The starting wage will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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