Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.
As a Team Lead, After-Sales Service at our flagship
store
, you will play a key role in shaping the client experience beyond the sale. Leading a small team, you will ensure the seamless execution of after-sales services, strengthen client relationships, support operational excellence, and foster a service culture focused on exceeding expectations.
To do so, the Team Lead, After-Sales Service will:
The ideal candidate possesses:
* Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, to communicate on a regular basis with employees and managers outside of Quebec.
Our promise of delight
In return for your commitment to excellence, we offer…
Competitive earnings, including commissions and bonuses
Social benefits
Wellness program
Award and recognition programs
Innovative and unique training programs
Employee discounts
At Birks
, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
Come join us at Birks
, and let your true self, shine
!
Are you the gem we are looking for?
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