Senior Manager, Project & Transformation

Senior Manager, Project & Transformation

At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally.

Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants.

Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

The Senior Manager, Project & Transformation is the senior execution lead inside Agency Operations. You take the company's most complex priorities, turn them into structured and workable programs, and then carry them yourself from discovery through implementation, adoption and the optimization that follows launch.

This role suits someone who is equally at home in a strategy conversation, an operations review and a systems implementation, and who judges a project by the result it produced rather than the day it went live. You report to the Director, Operations & Agency Services, and work directly with the CEO and leadership team as the scope of an initiative calls for it.

End-to-End Delivery :
You lead the company's most complex cross-functional projects yourself, from first concept through implementation and everything that comes after launch. The outcome is yours, not just the oversight.

Project Planning :
You build and maintain the plans behind those projects, covering timelines, milestones, work streams, dependencies, resources, risks, budgets and how success gets measured. When something stalls or gets murky, you sort it out.

Stakeholder Leadership :
You run the discovery sessions, workshops, process design meetings and steering committees, and keep internal teams and external vendors aligned on what is being delivered, what has been decided and what depends on what.

Launch and Adoption :
You own readiness, testing, rollout, training, go-live, hypercare and stabilization, then go back and check whether the project actually did what it was meant to do.

Governance :
You set out who owns what, who decides what, how issues elevate and how success is measured, and you set the standard for charters, business cases, status reporting, risk management and benefit tracking without turning any of it into bureaucracy.

Port…