Manager, Technical Services

About Allied

Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity,connectivity and human wellness.

Our vision is more expansive. Weseekto make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us.

This vision informs how weoperate, how wedesignand how welead.

Real estate, for us,is not a passive investment. Itis a profoundly human endeavour,one that must promote wellness, sustainability,diversity and creativity—today and for generations to come.

Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful,tangibleand enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.

For more information on Allied’s approach to city-building, visit our Insights page.

The purpose of this position is to intentionally create a workplace culture that aligns with the company's values, mission, strategy, and overall vision, while leading a team, preparing projects and budgets, and ensuring that properties meet building systems performance expectations. This role is also responsible for delivering exceptional customer service and maintaining the physical condition and curb appeal of the properties.

Leadership Responsibilities

• Oversee the performance of a large portfolio of complex buildings.
• Collaborate with the Technical Services leadership team on strategy, oversight, and evaluation of team members.
• Work closely with third‑party service providers and ensure contractual performance as well as the quality of services delivered to the properties and tenants.
• Lead, coach, and develop a team of Building Operators by fostering teamwork, knowledge sharing, empowerment, and unity across all departments, while managing performance through ongoing feedback, discussions, and goal‑setting.
• Participate in talent management activities, including workforce planning, candidate interviewing and selection, onboarding and training of new employees, and performance management.
• Ensure that each Building Operator receives cross‑training across all buildings within their designated portfolio.
• Oversee the assignments, work schedules, overtime, and holiday coverage of all Building Operators.
• Ensure Building Operators maintain a professional appearance while performing their duties, including wearing the full uniform while on duty.
• Assume responsibility for Building Operators and Supervisors, ensuring a hands‑on response to equipment issues through both self‑performance and task delegation.
• Identify training needs and seek approval for training programs to ensure the team is equipped to manage daily operations and emergency situations.
• Where applicable, manage and oversee Building Supervisors.

Building Standards / Operations

• Lead the transition of properties from development and construction at project completion to support a seamless handover to day‑to‑day operations.
• Collaborate and communicate regularly with the Property Management team to ensure departmental objectives are achieved.
• Work closely with vendors and contractors to ensure all required services are completed, verified, and signed off.
• Ensure service contracts are fulfilled, service levels are met, and service providers, including contractors, are properly supervised while on site.
• Oversee the commissioning, maintenance, and operation of major building systems, including HVAC, life safety systems, vertical transportation, building envelope, electrical and data distribution systems, and other related equipment and systems.
• Conduct routine…