Bilingual Manager, Enterprise Onboarding Pmo - Hybrid

WHO WE ARE

Green Shield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through Green Shield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025.

What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At Green Shield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

Base Salary: CAD $94,046.

The Bilingual Manager, Enterprise Onboarding PMO is responsible for leading a team of Project Managers and collaborating with various stakeholders to deliver the streamlined and successful onboarding of new clients for all Green Shield’s lines of business in Insurance, Administration, and Health.

The Manager is accountable for the overall delivery of the team’s projects and ensures that the established service delivery model and project governance guidelines are followed. Overseeing multiple deliverables simultaneously, influencing positive client outcomes, efficiency, standardization, change management and risk mitigation are key requirements for this role. The Manger will be a key contributor to the EOE transformation and strategic direction in delivering on GS’ mission as a payer-provider.

This role will be a key 1st point of escalation and will commit to a continuous improvement mindset with client success outcomes and satisfaction. Through strategic direction, thought leadership, expertise and oversight, the Manager will drive end-to-end initiatives, and create the conditions for success by building strong alignment and buy-in with many stakeholders and ensure cross-functional teams deliver outcomes that satisfy both customer, employee and business growth and retention needs.

The ideal candidate is passionate about accomplishing project objectives by planning and evaluating project activities and thrive when working with project teams.

OVERVIEW OF RESPONSIBILITIES:

• Guide the overall onboarding of new clients/partners to ensure the desired outcomes are achieved through a high performing team. Influence and maintain a modular approach based on complexity and standardization for projects spanning all GS LOBs. Ensure the first impression is focused on client deliverables and expectations.
• Oversee project governance including controls, procedures, documentation-scope and project plan deliverables. Ensure the team has the right toolsets for performing the EO PMO function.
• Develop and lead change management and change request plans for large existing client amendments.
• Lead an Agile delivery model to support key value streams and initiatives already underway in various areas as we transform as an organization.
• Champion and manage new and existing responsibilities, requests and projects.
• Defi…