Front Line Worker

** Who We Are
** For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
** Mission Statement
** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
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* Job Description:

**** Position Purpose summary:
** To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.
** Accountabilities:
**** Client Services*
* · Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by Manager Complete accurate intake and discharge procedures with the clients as needed
· Provide emergency assistance, as required and appropriate, e.g. meals and clothing
· Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing
· Attend staff meetings and case conferences prepared to offer information regarding clients and service issues
** Safety & Security*
* · Implement appropriate emergency procedures as necessary
· Maintain radio contact with other residential services.  This includes battery changes and radio checks as necessary
· Ensure that Centre residency guidelines are enforces impartially
· Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
· Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
· Provide emergency backup for other Centre services/programs
· Do rounds and security checks as indicated by Shift Statement of Duties
** Support Services
** Maintains such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
· Checks facilities on rounds and notes maintenance concerns to the Manager
· Attends to any housekeeping duties, as indicated by service and shift duty list
· Participate in planning and evaluating services provided by the Centre and in any revision of the service/program
· Attend to duties outlined by program and Shift Statement of Duties
** Health and Safety*
* · Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
· Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected
** Physical Effort:
** Frequent amount of standing, walking, sitting, keyboardingundefined  
** CRITICAL RELATIONSHIP MANAGEMENT
**** Governance Boards and Councils:
** None
* * MANAGERIAL/Technical Leadership RESPONSIBILITY:
** Manager of Residential Services.
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* WORKING CONDITIONS:

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** May deal with angry and abusive clients
· May encounter verbal abuse
· May deal…