Customer Service Manager

Position: Customer Service Manager at Air Creebec
Location: Dorval

Lead customer service and ground operations with Air Creebec in Quebec. This managerial role focuses on overseeing efficient, safe operations and top-quality customer experiences.

As the Customer Service and Ground Operations Manager, you will direct all activities associated with customer service, building operations, baggage handling, and ramp management. You'll supervise teams, establish priorities, and drive improvements to meet operational excellence in compliance with regulatory standards.

Key Responsibilities:

• Plan and organize customer service and ground operations

• Oversee baggage and cargo handling efficiently

• Ensure compliance with company policies and regulations

• Supervise teams to optimize operational performance

• Promote continuous improvement in service delivery

Requirements:

• Proven experience in customer service management

• Strong understanding of ground operations principles

• Ability to lead teams effectively

• Must ensure compliance with safety regulations

• Experience in operational planning and oversight

Elevate your career as you drive seamless service and operational excellence with Air Creebec in Quebec.