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Job Description & How to Apply Below
Keep Operations Moving. Keep Customers Connected.
At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.
What You'll Do:
Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor flights are supported safely, efficiently, and in accordance with established schedules and operational station performance and implement initiatives to improve operational effectiveness, customer service, and on-time closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and PAL Airlines operations comply with Transport Canada and other applicable Canadian authority regulations.
Establish work schedules and procedures for the tow team and commissary team and coordinate activities with other and verify towing staff time sheets.
Foster a strong safety culture through active participation in PAL Airlines' Safety Management System (SMS).Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational station audits, inspections, investigations, and corrective action follow-up as third-party service providers and contractors to ensure adherence to safety and service expectations.
Recruit, coach, mentor, and develop frontline leaders and operational a culture of accountability, teamwork, and continuous employee performance, attendance, training, and development workforce planning and scheduling to ensure operational requirements are met.
Ensure a consistent and positive customer experience throughout all stages of the airport the resolution of customer service issues and operational with station leaders to identify opportunities for service enhancements and operational customer satisfaction with safety, efficiency, and regulatory requirements.
Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational and present station performance reports and operational budgets, resource allocation, and cost-control strong relationships with airport authorities, regulatory agencies, and business partners.
What You'll Bring:
Language Requirements
Why work for PAL Airlines?
PAL Airlines values its employees and offers a competitive benefits package.
The Perks of being one of our PALs:
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