Field Service Technician​/Technicien de Service sur le Terrain

About Us

Bellat Rx is a mid-market, privately held, manufacturer of packaging equipment with clients and suppliers in North America and internationally. At Bellat Rx, our actions are guided by these 6 core values which we believe have been key to our success as a global leader in the design, manufacture, distribution and service of packaging machines and complete packaging lines.

Reporting to the Aftermarket Manager, the Field Service Technician will be responsible to travel to customer sites to assemble, setup & repair equipment, train client’s staff in proper operation the machine being installed. The Field Service Technician will also be responsible to conduct sales related machine demonstrations. When not travelling, the Field Service Technician will help with machine assembly, machine testing, training, quality control and documentation, factory acceptance testing assistance, as well as customer demonstrations, in our facilities in Sainte-Anne-de-Bellevue.

• 3+ yrs. of experience in machine assembly, troubleshooting and installation in packaging equipment and assembly lines, or experience in a similar position.
• Able to travel without restrictions (50% of the time and more)
• DEC (mechanical/electrical) minimum education.
• Experience with client interactions:
  Capable of handling a delicate situation with tact., Able to communicate the process and plan of action in a calm and tactful manner, able to manage the customer relationship.
• Mechanical and electrical aptitudes are necessary.
• Ability to read engineering drawings.
• Trouble shoot equipment, identify, and fix problems.
• Test equipment to make sure it performs according to specifications.
• Evaluate machine functionality and propose continuous improvements.
• Analyze customer requirements and specifications.
• Support customers (phone, and in person) on the operation and troubleshooting of equipment.
• Solve and facilitate customer service issues as they arise.
• Set-up and disassemble trade show displays at convention centers.
• Excellent communication skills, in both English and French (The majority of our customers and suppliers communicate in English).

• Fluency in Spanish
• Knowledge of pharmaceutical line packaging or related equipment is an asset.
• Knowledge of CAD software such as Inventor is an asset.
• Basic knowledge of programming (ex. loading programs into machine) is an asset.

Bellat Rx offers highly competitive compensation and benefits.

The next step in the process is to complete a Culture Index Survey. In addition to reviewing applicants’ qualifications and experience, the Culture Index Survey helps us better understand overall “fit” and how individuals prefer to be managed, motivated, and communicated with. To complete the survey,

Bellat Rx est une entreprise privée de taille moyenne qui fabrique des équipements d'emballage avec des clients et des fournisseurs en Amérique du Nord et dans le monde entier. Chez Bellat Rx, nos actions sont guidées par ces 6 valeurs fondamentales qui, selon nous, ont été la clé de notre succès en tant que leader mondial dans la conception, la fabrication, la distribution et le service de machines d'emballage et de lignes d'emballage complètes.

Sous la responsabilité du responsable du département Aftermarket, le technicien de service sur le terrain sera chargé de se rendre sur les sites des clients pour assembler, configurer et réparer l'équipement, former le personnel du client au bon fonctionnement de la machine installée. Le technicien de terrain sera également chargé d'effectuer des démonstrations de machines liées à la vente. Lorsqu'il n'est pas en déplacement, le technicien du service sur le terrain participera à l'assemblage et aux essais des machines, à la formation, au contrôle de la qualité et à la documentation, aux essais d'acceptation en usine, ainsi qu'aux démonstrations pour les clients, dans nos installations à Sainte-Anne-de-Bellevue.

• Expérienc…