Donor Loyalty Coordinator

Location:

Ottawa candidates will be given priority; remote considered in other parts of Canada for right candidate.

Reporting to:  Director, Integrated Marketing

Position Type:  Full-Time, Permanent

Language:  English essential, French an asset

Salary:  $50,000 - $55,000 annually, Benefits package post probation period

Job Requirement:  Must be currently eligible to work in Canada

Closing date:  October 23, 2026.  Qualified candidates will be contacted for interview upon expression of interest and interviewed on a rolling basis.  Candidates are encouraged to apply early, prior to closing date.

SOS Children’s Villages Canada  is committed to making a difference in the lives of children without parental care. We are seeking a highly motivated and experienced  Donor Loyalty Coordinator  to join our dynamic team. The focus of this role is donor engagement through exceptional customer service, crucial to building strong relationships with our supporters.

The ideal candidate is energetic and organized, possessing excellent communication skills and an engaging conversational style. You have a zest for collaborating with colleagues and thrive in a dynamic, small team environment. A passion for the organization's mission and demonstrated active listening skills, sets you apart.

ABOUT US

Founded in 1969, SOS Children’s Villages Canada is a member of the world's largest charitable federation focused on supporting children and young people without parental care, or at risk of losing it. Protecting children and advancing their rights is our priority in over 130 countries and territories. We believe that children deserve more than just survival. They have a right to grow up in a safe and caring family environment, giving them the best chance of a secure future.

Using a holistic approach, we work to empower vulnerable children, families, and communities to ensure children’s rights are met. Through programs focused on child protection, education, health, nutrition, women’s economic empowerment, and humanitarian responses, SOS Children’s Villages serves nearly 3 million people annually.

ABOUT

THE ROLE

The Donor Loyalty Coordinator  plays a crucial role in the SOS Children’s Villages team, fostering strong, lasting relationships with donors and supporters. This role focuses on donor loyalty through outbound calling efforts, ensuring consistent engagement, stewardship, and retention. In addition, the coordinator manages day-to-day donor relations, including responding to inquiries, maintaining accurate donor records, and facilitating personalized communication to enhance long-term support and reactivation.

Core Responsibilities:

Donor Communications and Stewardship (35%)

Respond to all donor inquiries and requests via phone, email, and other communication channels, ensuring timely and accurate responses.

Conduct welcome calls to new sponsors and monthly donors to foster early engagement.

Perform stewardship activities, including handwritten thank-you cards for sponsors, monthly donors, and high-value donors.

Conduct loyalty calls to monthly donors at key milestones, including three months and one-year anniversaries.

Retention and Reactivation (35%)

Outbound calling to donors with declined credit cards to ensure continuity of recurring gifts.

Follow up via phone or email with upcoming credit card expiry notifications to maintain donor contributions.

Outbound calling to lapsed donors to encourage reactivation and continued support.

Manage annual sponsorship renewal calls to retain donor commitments.

Database and Administration (30%)

Maintain donor records in the database, ensuring accuracy, confidentiality, and adherence to data management standards.

Desired Skills and

Qualifications:

Post-secondary education in communications,…