Quality Coordinator - In-Service Investigation

Job Description

Do you have experience with quality investigations, have you worked in Quality, and do you want to evolve and develop new skills? This position is for you! The A220 Commercial Aircraft Program is looking for a Quality Coordinator for In-Service Investigation Requests to join our Quality team based in Mirabel (Quebec, Canada). In this role, you will coordinate global activities regarding operators' quality investigation requests by providing an E2E (end-to-end) view of issues originating in the A220 supply chain and manufacturing activities, as well as analyze trends and provide recommendations for quality improvement across the organization.

You will be part of the In-Service Quality team. The team is organized to promote autonomous cross-functional collaboration, mutual support, and collective learning.

The headquarters of the A220 Commercial Aircraft Program is located in Mirabel, in the Montreal metropolitan area, a stone's throw from the dynamic city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young or experienced professionals, as well as families, perfectly balancing career opportunities and outdoor activities, making it a truly special place to live.

• Financial Benefits:
  
  Attractive salary, annual bonus, group insurance plan, pension plan, and stock purchase plan.
• Work-Life Balance: A hybrid work policy (based on operational needs), on-site cafeteria, and a very competitive leave policy.
• Well-being / Health:
  Employee Assistance Program (EAP), discount programs, and on-site medical service.
• Individual Development:
  Numerous opportunities for growth and training (a catalog of over 10,000 e-training courses available via open access to develop your employability, certifications, accelerated development programs, and national/international mobility).

• Track E2E ("end-to-end") non-quality issues from the customer service organization to procurement, plants and FAL (Final Assembly Lines) organizations.
• Be responsible for launching corrective actions for in-service non-conformity "escapes" (aircraft structure, systems (including electrical and nacelles), and cabin).
• Strengthen links with Procurement, Quality, and Customer Services and participate in weekly meetings with representatives (Procurement, Customer Service, Production/Program/Engineering) to update actions and share information.
• Regularly provide a performance dashboard with all relevant KPIs for tracking actions and process compliance.
• Participate in technical meetings aimed at identifying root causes, linking information with existing corrective actions, and contributing to the feedback loop.
• Manage risks, customer protection, and communication; balance delivery constraints, quality risk, engineering assessment, and customer service constraints.
• Regularly communicate the status of issues to the manufacturer, engineering, delivery teams, and customer service to support communication with customers.
• Minimize Airbus' exposure during the delivery and in-service phases.
• Publish the Quality Program KPIs on a weekly and monthly basis.
• Be a leader recognized by the FAL, pre-FAL, and Supply Chain organizations as the voice of the customer at Airbus.
• Promote a customer-focused mindset.

• You hold a university degree in engineering (aerospace, mechanical, industrial) or similar, or you possess significant and relevant professional experience.
• You have a good knowledge of aircraft structure and/or systems, ideally with experience in a quality, program, supplier quality, or customer service department.
• You are ready to perform detailed data analysis.
• You have experience with Salesforce, Google Suite, Skywise, etc. (asset).
• You have experience in project management (asset).
• You enjoy working in a multidisciplinary environment.
• You are a strong team player with excellent communication skills and an eye for detail. Your work results are professional and customer-oriented.
• You strive for active ownership with strong autonomy and responsibility.
• You are bilingual (French and English), both spoken and written.

This work requires awareness of all potential compliance risks and a commitment to acting with integrity; these values are the foundation of the company's success, reputation, and sustainable growth.

Give your career a new dimension by submitting your application online now!