Coordonnateur Qualité- d'enquête en service​/Quality Coordinator-In-Service Investigation

Job Description

Do you have experience with quality investigations, have you worked in Quality, and do you want to evolve and develop new skills? This position is for you! The A220 Commercial Aircraft Program is looking for a Quality Coordinator for In‑Service Investigation Requests to join our Quality team based in Mirabel (Quebec, Canada). In this role you will coordinate global activities regarding operators’ quality investigation requests by providing an E2E (end‑to‑end) view of issues originating in the A220 supply chain and manufacturing activities, as well as analyze trends and provide recommendations for quality improvement across the organization.

You will be part of the In‑Service Quality team. The team is organized to promote autonomous cross‑functional collaboration, mutual support, and collective learning.

Vous avez une expérience concernant les enquêtes qualité, vous avez travaillé en Qualité et vous souhaitez évoluer et développer de nouvelles compétences ? Ce poste est pour vous ! Le programme d'avions commerciaux A220 recherche un coordonnateur qualité pour les demandes d’enquête en service pour rejoindre notre équipe Qualité basée à Mirabel (Québec, Canada), où vous coordonnerez les activités globales concernant les demandes d'enquête qualité des opérateurs en fournissant une vue E2E (de bout en bout) sur les problèmes ayant une origine dans la chaîne d'approvisionnement et les activités de fabrication de l'A220, ainsi qu'analyserez les tendances et fournirez des recommandations pour l'amélioration de la qualité dans l'ensemble de l'organisation.

Vous ferez partie de l’équipe Qualité en service. L'organisation de l'équipe est établie de manière à promouvoir la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.

The headquarters of the A220 Commercial Aircraft Program is located in Mirabel, in the Montreal metropolitan area, a stone’s throw from the dynamic city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young or experienced professionals, as well as families, perfectly balancing career opportunities and outdoor activities, making it a truly special place to live.

• Financial Benefits:
  
  Attractive salary, annual bonus, group insurance plan, pension plan, and stock purchase plan.
• Work‑Life Balance: A hybrid work policy (based on operational needs), on‑site cafeteria, and a very competitive leave policy.
• Well‑being / Health:
  Employee Assistance Program (EAP), discount programs, and on‑site medical service.
• Individual Development:
  Numerous opportunities for growth and training (a catalog of over 10,000 e‑training courses available via open access to develop your employability, certifications, accelerated development programs, and national/international mobility).

• Track E2E (end‑to‑end) non‑quality issues from the customer service organization to the procurement/plants/FAL (Final Assembly Lines) organizations.
• Be responsible for launching corrective actions for in‑service non‑conformity escapes (A/C structure, systems – including electrical and nacelles – and cabin).
• Strengthen links with the Procurement, Quality, and Customer Services organizations and participate in weekly meetings with representatives to update actions and share information.
• Regularly provide a performance dashboard with all relevant KPIs for tracking actions and process compliance.
• Participate in technical meetings aimed at identifying root causes, linking information with existing corrective actions, and contributing to the feedback loop.
• Manage risks, customer protection, and communication. Manage trade‑offs between delivery constraints, quality risk, engineering assessment, and customer service constraints.
• Regularly communicate the status of issues to the manufacturer, engineering, delivery teams, and customer service to support communication with customers.
• Minimize Airbus’ exposure during the delivery and in‑service phases.
• Publish the Quality Program KPIs on a weekly and monthly basis.
• Be a leader recognized by the FAL,…