Quality Engineer

Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience  pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long‑term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

An industry‑leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;

Best‑in‑class health, medical, and life insurance benefits;

Access to virtual and telehealth services and apps; and

Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal

Job Title:

Quality Engineer
Job Type:  Permanent, Full‑Time

Location:

Ottawa, ON
Work Model:  On‑site

Job Status:  Existing Vacancy

Position Summary
As a Quality Engineer in our Quality Lab Services group, you are responsible for the ongoing development, improvement and streamlining of the quality management system that ensures the secure documents (bank notes, passports, driver’s license and identification cards, etc.) that CBN manufactures are of the highest quality and remain trusted documents for governments and their citizens.

Responsibilities
Quality Planning and Implementation

Develop new and understand current product specifications, including risks associated with different production steps.

Implement quality control plans to ensure product compliance to customer standards.

Work closely with R&D and Manufacturing Engineering teams to launch new products into production, defining new quality standards where applicable.

Auditing and Monitoring

Audit print, finishing, and inspection process centers for conformance to product specifications. Consult with product management and business unit teams, as required, to ensure customer requirements are being met.

Employ statistical quality control methodologies to monitor and maintain the quality of products and identify any quality problems.

Analyze data and identify trends to improve product quality and reduce wastes.

Continuous Improvement

Collaborate with ME and Operations to identify and troubleshoot production‑related quality issues and implement corrective actions.

Track non‑conformances, recommend and help implement corrective actions to reduce/eliminate reoccurrences and monitor and analyze the effectiveness of corrective actions.

Miscellaneous Duties

Interface with external customers and/or suppliers

Define required QC lab testing to validate incoming product quality and durability performance

Stay updated on industry standards and advancements in print technology.

Education and Knowledge

Bachelor’s degree in engineering, print technology or an equivalent combination of education and additional relevant work experience

Knowledge of the following
Strong understanding of quality principles and methodologies.

Quality management systems

ISO 9001 standards

Continuous improvement processes and tools (e.g. KT, Six Sigma, FMEA, 8D, 5 Whys, Kaizen, PDCA, etc.)

Office 365 and statistical/business intelligence software

Experience

4-7 years in quality control related position

Experience in a production environment is an asset

LEAN Six Sigma experience is an asset

Soft Skills and Competencies

Critical thinking skills
Analysis, problem solving

Interpersonal skills
Communication, teamwork and collaboration

Organization and prioritization skills

Attention to detail

Growth mindset

Mandatory Requirements

Language:  Fluency in English (reading, writing, speaking).

Work Hours:

Ability to work outside of standard business hours (evenings, weekends)

Travel:  Ability to travel internationally (passport required) approx. 1 week/year

Security Clearance:  Ability to obtain (in a timely manner) and maintain…