Quality Assurance Senior Advisor Claims

Join Definity's mission in Waterloo, Ontario, as a Senior Advisor for Quality Assurance in Claims. This hybrid role focuses on enhancing quality control and providing technical training across claims operations.

You will play a crucial role in the QA landscape by applying over a decade of hands-on claims experience. Your responsibilities will include developing QA practices, monitoring compliance, and evaluating emerging risks in claims processing. Strong analytical skills will allow you to derive actionable insights from complex QA data to support effective stakeholder engagement.

Key Responsibilities:

• Facilitate quality review sessions to enhance compliance

• Develop and improve QA standards and reporting methods

• Analyze trends and risks within claims processing

• Assist in enhancing QA methodologies

• Offer subject-matter expertise during audit processes

Requirements:

• Relevant degree or equivalent professional experience

• 10+ years of experience in claims handling and quality assurance

• Proven track record in quality audits and risk management

• Excellent analytical and communication skills

• Strong stakeholder management and influencing ability

Contribute to Definity's pursuit of quality excellence in claims management.
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