Sales Associate III - Montreal, QC, CA

The Sales Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting positive impression.

• Understand organizational objectives and make decisions that align with company priorities.
• Take ownership and commit to delivering results while remaining actively aware of personal and store metrics.
• Create personal sales and clienteling strategies in partnership with the management team.
• Develop short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Take ownership of personal survey results and develop plans to improve and overcome areas of opportunity.
• Represent Coach as a brand ambassador and demonstrate selling and service expectations at all times.
• Understand changes in the local market that may impact business performance and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships.
• Create positive impressions with customers by bringing the best self to work through attire consistent with Coach’s Guide to Style.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
• Provide in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remain aware of and clearly communicate current pricing and promotional strategy to customers.
• Discuss product features and build the sale by leveraging cross‑selling skills and abilities.
• Cross‑sell and encourage beneficial product add‑ons that relate to the customer’s shopping needs.
• Tailor approach by reading customer cues and attend to the unique and individual needs of each customer.
• Work with multiple customers simultaneously and step away as appropriate.
• Follow up with customers consistently and genuinely to influence or close the sale.
• Flex personal selling techniques to contribute to overall store financial results.
• Build lasting and loyal relationships with customers.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
• Create enthusiasm and positivity for a shared vision and mission.
• Promote and endorse a team‑selling environment.
• Foster an environment of teamwork, trust, and collaboration with internal and external customers.
• Remain solution‑oriented, adaptable, and flexible to changing business and store needs.
• Welcome feedback and adapt behaviors as appropriate.
• Maintain a calm and professional demeanor at all times.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks, including maintaining the store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Maintain a clean and tidy selling floor at all times.
• Adhere to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures.
• Replenish inventory on the sales floor as needed.
• Support the Store Inventory Process by processing shipments, stocking shelves, and replenishing the sales floor, maintaining strong organizational standards in the stockroom and on the floor.
• Support cash wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions: purchase, return, exchange, found order, etc.
• Help prepare the store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards, and maintaining visual merchandising expectations.

• Drive for Results – consistently one of the top performers, bottom‑line oriented, steadfastly pushing self and others for results.
• Customer Focus – dedicated to meeting the expectations and requirements of internal and external customers, gaining their trust and respect.
• Creativity – generates…