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Job Description & How to Apply Below
Provide friendly, professional, and knowledgeable service to clients as needed.
Conduct surveillance on the sales floor and operate CCTV to identify, observe, and deter individuals from committing external theft.
Adhere to all laws and Sephora policies regarding apprehensions, search, seizure, and preservation of evidence.
Prepare reports related to theft incidents, merchandise recoveries, accident investigations, and audits.
Develop and maintain professional relationships with internal partners, local law enforcement, mall security, and other retailers.
Testify in court on behalf of the company in any criminal or civil case to which the agent is summoned.
Provide new hire and continuous employee training to maintain store loss prevention awareness.
Operations
Conduct store self-audits, checklists, and safety inspections; communicate findings to store leadership and District Loss Prevention Manager.
Assist store leadership with inventory preparation and processing.
Partner with stores and DLP Manager in developing and executing shrinkage prevention plans.
Must meet the required minimum number of weekly shifts/hours:
Full Time: 30‑40 hrs/week
Part Time: 16‑20 hrs/week
Skills and Qualifications
1 year of asset protection/loss prevention experience in a retail environment.
Ability to satisfy and maintain all licensing requirements.
Strong written, verbal, interviewing, listening, and interpersonal communication skills.
Ability to maintain composure and provide effective coaching on loss prevention techniques.
Proficiency in Windows, Word, and Excel is desirable.
A high‑school graduate or equivalent.
Availability to work flexible hours, evenings, weekends, holidays, and multiple locations within a market.
Physical Requirements
Work in a fragrance‑filled environment.
Lift and carry up to 50 pounds.
Bend and stretch to stock shelves.
Compensation
The compensation ranges between CAD $19.70 - CAD $23.20/hr you may also be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives.
EEO Statement
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
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