Customer Experience Supervisor

Position: RONA+ Customer Experience Supervisor Role
Join RONA+ as a Customer Experience Supervisor in Kanata, where your leadership will foster outstanding service. Supervise and train associates to create positive customer experiences.

This part-time position involves overseeing frontend operations to ensure high service standards. You will manage register coverage, provide training to new hires, and address customer inquiries effectively.

Your role is crucial for executing company initiatives and maintaining a smooth store operation.

Key Responsibilities:

• Lead and supervise frontend team members

• Oversee register operations and cash management

• Provide refunds and resolve customer issues

• Train new associates on service protocols

• Execute opening and closing procedures diligently

Requirements:

• 1 year of team supervision experience

• 1 year in a retail environment

• Strong attention to detail required

• Excellent organizational skills

• Ability to communicate effectively with staff and customers

Become a key player in delivering excellence at RONA+ by enhancing the customer service experience.
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