Team Lead Retail Operations

Position: Full-Time Team Lead Retail Operations
Location: Mirabel

Join New Balance as a full-time Retail Team Lead, where your leadership will enhance our customer experience and operational success. Lead your team in achieving set performance metrics and ensuring seamless store operations.

This position within New Balance's Retail Leadership Team emphasizes results and positive engagement on the sales floor. You will coach and develop associates, handle store openings/closings, and ensure adherence to safety protocols. Flexibility in scheduling is essential for this dynamic retail environment.

Key Responsibilities:

• Be a supportive leader on the sales floor

• Achieve targets via training and performance tracking

• Collaborate with manager on staff scheduling

• Provide outstanding customer service based on GUEST model

• Ensure effective inventory management and operations

Requirements:

• 2 years of supervisory experience preferred

• High school diploma or equivalent

• Strong leadership and communication skills

• Willingness to work flexible retail hours

• Ability to lift and move merchandise safely

Lead the charge in delivering exceptional service while guiding your team at New Balance.
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