Team Lead Customer Experience

Position: Team Lead for Customer Experience
Location: Montreal

Join Dynamite as a Team Lead, driving exceptional customer service and team performance. Your leadership will apply towards effective inventory management and store success.

This role reports to the Store Manager, focusing on cultivating a positive shopping environment for customers. Your key contributions will include optimizing sales and maintaining brand standards through effective visual merchandising. You will also manage the end-to-end process of inventory control, ensuring that customers find the products they love.

Key Responsibilities:

• Enhance shopping experiences through customer engagement

• Lead inventory management and visual presentation efforts

• Drive sales success and customer loyalty

• Supervise daily operational tasks proactively

• Implement eCom fulfillment processes efficiently

Requirements:

• High school diploma required

• Retail experience with a team lead focus is preferred

• Passion for fashion and team leadership skills

• Time management skills for multitasking effectively

• Flexible schedule availability including weekends

Shape the customer journey at Dynamite, fostering a space where women feel empowered and stylish.