Wholesale Order Management Coordinator; Maternity Replacement

Thread Collective, Inc (TCI) is a privately-owned global designer, manufacturer and distributor of apparel. TCI has earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. We market products for all genders, to all retail tiers - from mass market merchants to high end department stores, specialty boutiques and sporting goods retailers.

Position Summary:

Thread Collective Inc is looking for a Sales Coordinator/Customer Service Representative to join our team.

• Responsible for the daily execution of orders
• Ensure that all customer and vendor orders match
• Orders are processed and entered properly in our system
• Manage any discrepancies and alert the appropriate parties for corrective action
• Managing returns
• Managing sending out samples to customer as per sales team requests
• Working directly with the sales team
• Daily contact with the sales team and buyers of our major customers for modifications of orders
• Managing delivery issues and discrepancies to avert major charge backs and fines from our customers
• Continual evaluation of internal processes to improve productivity
• Allocation of Customer and Vendor orders, production delivery estimates

• Minimum of 2 years’ experience in customer service (Apparel Industry experience)