Greggs Duty Manager Tollgate Retail - SPAR Store Management; inc Foodservice

Position: Greggs Duty Manager Tollgate Retail - SPAR Store Management (inc Food service)
We have an  exciting opportunity  at our  Tollgate store for a  Duty Manager  (Greggs at SPAR)   to work in our fresh food operation, As a member of the ‘Duty Manager’ team, effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Key Tasks/Responsibilities:

Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the Greggs department

Assisting the Store Manager to deliver all store operations, objectives and KPI’s

Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style

Carrying out performance management/absence management as appropriate

Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts

Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues

Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors

Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community

Adhering to all company policies and procedures and processes

Skills / Abilities / Knowledge / Experience

Previous experience of working for Greggs preferred

Previous management or supervisor experience within a food retail or similar fast-paced operation

Committed to achieving and sustaining exceptional customer service standards

Able to plan, organise and prioritise effectively

Ability to communicate and influence at all levels

Able to take appropriate action and make decisions

Committed to promoting collaborative working

Enthusiastic and flexible with a positive attitude

Committed to developing own skills and apply learning to improve own performance

What's in it for you?
Excellent benefits package including:

Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements

Develop your skills and capability in a highly supportive and multi-diverse culture

Gain hands‑on experience in a high volume, fast paced convenience store

Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)

Proactive promotion of internal candidates

Free Tea & Coffee

Early access to your pay through ‘Early Pay’

24/7 access to your payslips and Rotas via HR/Payroll portal

Wellbeing support – access to emotional support, counselling, legal and financial advice

Company Pension Scheme

Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme

Cycle to work - Bicycle purchase scheme

Long Service Awards

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Job Description for more information.

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family‑run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business.

We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning…