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Client Relationship Manager Customer Success Mgr./ CSM

Emploi étudiant, Conseiller ou conseillère, Service à la clientèle

Job in Montreal, Montréal, Province de Québec, Canada
Listing for: Desjardins
Part Time, Apprenticeship/Internship position
Listed on 2026-01-01
Job specializations:
  • Sales
    Client Relationship Manager, Customer Success Mgr./ CSM
  • Customer Service/HelpDesk
    Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Location: Montreal

As a member/client service advisor – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You help build and maintain business relationships with members and clients. You drive results by reviewing information requests for specialized products and services and promoting and selling them based on client needs and your unit’s business objectives and strategies.

You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential. More specifically, you will be required to:

  • Establish an advisory relationship by identifying current and potential needs and supporting client retention. Advise members and clients on specialized products and services and ensure member/client satisfaction

  • Review client needs and compile and analyze data. Handle requests and follow up as needed

  • Assist members and clients, listen to their needs and propose personalized solutions

  • Help identify your unit’s operational risks and opportunities for improvement

  • Stay on top of the latest standards, products and services in your field.

    • What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

    • *

    #LI-Hybrid

    What you bring to the table

  • College diploma in a related field

  • A minimum of one year of relevant experience

  • Please note that other combinations of qualifications and relevant experience may be considered

  • Knowledge of French is required

    • Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

    Trade Union (If applicable)

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