Customer Care & Inside Sales Specialist

Air Solutions Canada is looking for an energetic, organized and customer-focused person to join our Waterdown team.

This is a busy, hands-on role at the centre of our customer experience.

You’ll support our outside sales team, communicate directly with customers, prepare and follow up quotations, process purchase orders and make sure that our customers receive top draw, responsive, professional service they’ve come to expect from Air Solutions.

Great customer care, strong follow-up and experience and a willingness to pick up the phone are essential.

What You Can Expect to Be Doing:

Assist our outside sales team with booking customer appointments and sales calls

Assist them with entering and maintaining customer and sales call information

Obtain pricing, and delivery lead times from suppliers

Prepare and send customer quotations and proposals

Follow up quotations by phone and email

Answer customer questions and keep them informed

Help move opportunities forward and close orders whenever possible

Process customer purchase orders and enter sales orders into our CRM,  Net Suite

Assist with product information, pricing, availability, and order status

Coordinate with sales, service, parts, and operations to look after customer requirements

Reconnect with dormant customers, and identify new opportunities

Take ownership of customer enquiries and ensure nothing falls through the cracks

Here Are the Skill Sets and Qualities We’re Looking For. Someone Who Is:

Comfortable and outgoing on the telephone

Friendly, confident, and professional with customers

Naturally helpful with a strong customer-service mindset

Organized and able to manage multiple priorities

Strong at follow-up and attention to detail

Comfortable working in a fast-paced environment

A team player who also takes personal ownership

Interested in learning about industrial and technical products

Experience in customer service, inside sales, industrial distribution, equipment, parts, or service would be an asset

Experience with  Oracle Net Suite, Compressed Air, Filtration, and Microsoft 365  would also be helpful

About Air Solutions:

For more than 30 years, Air Solutions Canada has supported Southern Ontario industry with compressed air equipment, service, parts, rentals, filtration, energy-saving solutions, blowers, and vacuum systems.

We are a busy, customer-focused company. Our customers rely on us to answer the phone, respond quickly, provide accurate information, and follow through on our commitments.

Applicants must be legally authorized to work in Canada without employer sponsorship or immigration support, both at the time of application and for the duration of employment.

Air Solutions Canada is unable to provide work-permit, LMIA or immigration sponsorship for this position.

This position is 100% office-based in Waterdown, Ontario. Reliable and punctual attendance at our Waterdown office is an essential requirement of the role.

Benefits of Working at Air Solutions Canada

Comprehensive health and dental benefits

Full engagement with Senior Management and Owners

Typical Schedule:

Monday to Friday, 8 am to 4:30 pm