Outbound Account Executive; Hospitality

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Outbound Account Executive to join our high performing hospitality sales team in NOAM.

This is a full cycle Account Executive (AE) role. AE’s will be generating a pipeline through prospecting, booking meetings and owning the sales processing from initial outreach to demo and close. You’ll be part of an evolving and disruptive company that is changing the way that business owners and their customers engage with each other in Hospitality.

What you’ll be doing:

Strategic Prospecting & Pipeline Growth

• Drive Market Expansion: Proactively identify and engage high-potential hospitality venues across the NOAM market to position Lightspeed as the premier POS and Payments solution.
• Execute Multi-Channel Outreach: Build a robust, self-sustained pipeline through a high-volume, strategic mix of cold calling, personalised emailing, and social selling.
• Optimize the Funnel: Continuously refine your outreach cadences by analyzing engagement data, A/B testing messaging, and sharing successful "plays" with the broader team.
• Full-Cycle Ownership: Manage the end-to-end sales process from initial discovery to close, ensuring a seamless transition for new partners.

Consultative Selling & Demonstrations

• Deliver High-Impact Solutions: Lead tailored one-on-one or group demonstrations (via screen-share) that map Lightspeed’s features to the specific operational pains of the hospitality sector.
• Architect Ecosystems: Act as a trusted advisor by understanding third-party integrations (e.g., Deputy, Xero, Seven Rooms) to provide venues with a holistic, "all-in-one" technology stack.
• Financial Fluency: Confidently navigate pricing negotiations and the value-add of integrated payments, working closely with management to secure "win-win" commercial terms.

Performance & Operational Excellence

• Surpass Targets: Maintain a relentless focus on hitting and exceeding monthly and quarterly revenue & new business location quotas.
• CRM Discipline: Uphold impeccable Salesforce hygiene, ensuring all lead data, activities, and opportunity stages are accurate for precise executive forecasting.
• Adhere to SLAs: Consistently meet or exceed Service Level Agreements regarding lead response times, business qualification criteria, and deployment timelines.

Team Collaboration & Values

• Embody Lightspeed Values: Work as a high-integrity team member, fostering a culture of transparency, inclusion, and a "customer-first" mindset in every interaction.
• Cross-Functional Partnership: Collaborate effectively with Lead Development, Onboarding, and Account Management teams to ensure long-term customer success and business growth.
• Market Intelligence: Stay at the forefront of the NOAM hospitality landscape by monitoring competitor moves, industry trends, and local market dynamics to sharpen our competitive edge.

What you need to bring:

• You’ve built pipeline through an outbound motion and know how to turn cold outreach into real opportunities
• You understand how to manage and forecast a pipeline, and you consistently hit or exceed your targets
• You’ve been a top performer before and can clearly speak to the results behind it
• You’re comfortable owning the full sales cycle from first touch to close
• You create your own momentum instead of waiting on inbound; you are not an ‘order taker’
• You know how to run strong discovery and guide deals forward with structure and intent
• You’re comfortable being challenged on your deals and can clearly defend your forecast
• You’re motivated to grow your career at Lightspeed Commerce and be part of a high-performance team
• As a global company with employees and clients outside of…