Client Retention and Growth Director

Location: Montreal

Client retention and account expansion define this Account Director position, with responsibility for relationships, renewals, and recurring agency revenue.
Blacksmith Agency needs an experienced agency account manager to keep established clients and sell additional work. You will manage a seven-figure annual quota across retention and upsells. The role suits professionals from marketing, digital, creative, or advertising agencies. Senior client communication matters, as does explaining measurable results. Strategists and delivery teams run the work, while you ensure clients receive one clear voice across the relationship.

Key Responsibilities:

Protect retention across an established recurring-client portfolio
Monitor relationships, renewals, and drifting accounts
Identify the next project within each client
Sell upsells and expansions across managed accounts
Own the seven-figure annual quota
Requirements:
Previous agency account management experience
Background in marketing, digital, creative, or advertising agencies
Proven record of retaining clients
Proven record of selling clients more work
Clear, calm senior-stakeholder communication and quota comfort
Build recurring agency revenue through disciplined retention, expansion selling, quota ownership, and senior client relationship management.