Security Shift Supervisor - Site Lead

Location: Montreal

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity
The Security Shift Supervisor serves as the primary Global Security point of contact for an assigned shift within a 24/7 operation. This role leads and supports Security Officers, coordinates daily shift activities, ensures compliance with post orders, standard operating procedures, contingency plans, and Mattel Global Security Best Practices, and completes special assignments as directed by the Security Manager. The supervisor also performs standard Security Officer duties when operationally required and helps maintain a safe, secure, professional, and customer-focused environment for Mattel employees, visitors, contractors, and business partners.

What Your Impact Will Be
Shift Leadership and Team Management

Serve as the on-shift security lead and primary escalation point for security, safety, and operational issues.

Coordinate officer post assignments, patrol responsibilities, break coverage, and response priorities in accordance with approved post orders and business needs.

Conduct shift briefings and ensure critical information, open issues, and follow-up actions are communicated accurately between shifts.

Train, coach, and direct Security Officers; conduct regular touchpoints and support performance evaluations, corrective action, and development activities in coordination with the Security Manager and People & Culture.

Support scheduling, payroll, and timekeeping administration for the assigned team, as directed by the Security Manager.

Promote accountability, teamwork, professional conduct, and consistent customer service across the security operation.

Security Operations and Emergency Response

Protect Mattel personnel, visitors, physical property, assets, intellectual property, privacy, and confidential information from theft, damage, harm, unauthorized access, and unlawful activity.

Ensure compliance with Mattel Global Security Best Practices, site procedures, contingency plans, and U.S. Customs Trade Partnership Against Terrorism (CTPAT) recommendations, where applicable.

Respond to alarms, security incidents, fires, medical and first-aid events, and other emergencies; initiate notifications and coordinate with the Security Manager, Facilities, EHSS, emergency services, or law enforcement as required.

Conduct mobile and foot patrols and direct officers in identifying, documenting, and escalating security, safety, and facilities-related concerns.

Support traffic control, visitor registration, and the safe processing and direction of suppliers, contractors, delivery personnel, and other site guests.

Perform Security Officer duties and fixed-post assignments when needed to maintain required staffing and operational continuity.

Systems, Compliance, and Reporting

Monitor and operate access control, CCTV, guard tour management, alarm, and fire control systems in accordance with site procedures.

Escalate system failures, equipment issues, and maintenance needs to the appropriate Security Systems, Facilities, or technical support personnel.

Complete and review incident reports, shift logs, electronic audits, administrative records, and other required documentation for accuracy, timeliness, and completeness.

Perform administrative…