Manager, Family and Community Programs

66-2026 Manager, Family and Community Programs

We are seeking an experienced, collaborative, and strategic leader to oversee and grow our Family and Community Programs.

Reporting to the Associate Executive Director and serving as a member of the Leadership Team, the Manager, Family and Community Programs, provides strategic and operational leadership for family support, counselling/intake, and community-based programs, including outreach and education initiatives.

This role plays a critical leadership function in strengthening programs, building community partnerships, supporting staff development, and ensuring high-quality, trauma-informed services that respond to the diverse and evolving needs of families in our community.

The Manager supports staff through supervision and consultation, oversees program planning, quality improvement, and sustainability, and works collaboratively with community partners to strengthen outcomes for children, youth, adults, and families.

FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation.

Position
Permanent Full Time Non-Union Managerial

Salary
$76,343.00 to $

Hours of Work
35 hours per week (one evening per week and on-call coverage as required)

Job
66-2026 Manager, Family and Community Programs Permanent Full Time (Sunday through Thursday)

ABOUT US
Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives.

ABOUT THE POSITION
The Manager, Family and Community Programs provides leadership for a diverse portfolio of family support, counselling, outreach, and community-based programs designed to strengthen families and communities.

This position oversees:

Supervised Access Program (SAP)

Education and Outreach Initiatives

Intake Services

Other Programs / Services as Assigned

Programs primarily support families with current or previous involvement in the child protection system and may include complex family dynamics, trauma histories, high-conflict relationships, parenting challenges, and experiences of gender-based violence. The successful candidate will bring an understanding of the unique needs of these families and the ability to support programs that promote safety, stability, resilience, and positive outcomes.

As a member of the Leadership Team, the Manager plays a key role in advancing organizational priorities through program development, community engagement, partnership building, staff leadership, and continuous improvement.

The position works closely with community partners, funders, stakeholders, and internal teams to ensure programs remain responsive, accessible, impactful, and sustainable.

Key Responsibilities Include:

Strategic Program Leadership and Growth

Provide leadership and oversight for family support, counselling, outreach, and community-based programs.

Lead program planning, implementation, evaluation, and continuous improvement initiatives.

Identify emerging community needs…