On-Site Worker; SAP) Supervised Access Program CASUAL

Position: 70-2026 On-Site Worker (SAP) Supervised Access Program CASUAL
Location  Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation
Start date  Immediate
Position  Union
Salary  Level 3 $ 48,157.76 to $54,102.91
Job   70-2026 Supervised Access Program (SAP) On-Site Worker Casual
ABOUT US  Family Services à la famille Ottawa (FSO-SFO) has beenstrengthening individuals and families—and, by extension, the Ottawacommunity—since 1914. We provide skillful and compassionate support to help people navigate mental health concerns, parenting challenges, and family con fl ict or violence. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthystrategies, build meaningful connections, and enhance resilience.
We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families. Our work is grounded in the realneeds of clients, the complex environments they live in, and a strong foundation of clinical and mental health expertise.
From Mothercare during the in fluenzaepidemic of 1917, to supporting families during post-WWII reintegration, torede fi ning family therapy to reflect the diverse realities of“family,” FSO-SFO continues to innovate and evolve in response to the changing needs of our community.
We strive to lead and convene the best and most promisingpractices, ensuring our services remain relevant and impactful. Today, 98% ofclients report that working with FSO-SFO has had a positive impact on their lives.
As an accredited non-pro fi n tcharitable organization, FSO-SFO is a trusted pillar of the Ottawa community.

Our team is united by a commitment to well-being, belonging, community,accountability, and client-centered care.
Join us in making a lasting di ff erencefor Ottawa families.
ABOUT THE POSITION  Reporting to the Manager of the parenting program, you will be responsible for monitoring and ensuring coordination of the supervised visitation and exchange services for the supervised access program. The program worker supervises visits,ensures that the program guidelines are respected, assigns volunteer visitmonitors to families, answers questions and concerns from clients and volunteervisit monitors, defuses potential conflicts, reviews observation notes, and collects and records program fees.
Major Responsibilities:
Monitor and facilitate safe,neutral, and child‑focused supervised visits and exchanges
Update program lineups and inform clients of schedule changes or cancellations
Prepare visit spaces and activities to ensure a welcoming and appropriate environment
Ensure all participants adhere toprogram guidelines and intervene as required
Supervise visits (up to twohours) when volunteer visit monitors are unavailable
Provide on‑site support and orientation to volunteer visit monitors
Respond to client questions,concerns, and potential conflicts with professionalism
Review visit observation notesfor accuracy and completeness by the end of the shift
Complete and file criticalincident reports as required
Collect program fees, issue receipts, and maintain accurate payment records
Maintain a tidy and safe visitsite; ensure supplies are returned and stored properly
Prepare and photocopy documents as required for program delivery
Attend mandatory staff training and Supervised Access Program meetings
Administer client satisfaction oroutcome surveys as directed
Perform other related duties as required
ABOUT YOU  You are calm,responsible, and respectful in your interactions with children, families, and colleagues. You are comfortable working in emotionally charged environments andcan de-escalate situations while maintaining professional boundaries. You value teamwork,…