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Job Description & How to Apply Below
About the Role
We are seeking an experienced Service Now Developer to join a high-performing team supporting a major government/enterprise environment in East Ottawa.
The successful candidate will be responsible for designing, developing, configuring, integrating, and supporting Service Now solutions across the platform. This is an on-site position, requiring a technically strong developer who is comfortable working in a secure environment and collaborating closely with architects, business analysts, administrators, and government stakeholders.
Key Responsibilities
Design, develop, configure, and maintain Service Now applications and modules.
Translate business and technical requirements into scalable Service Now solutions.
Configure and maintain Service Now workflows and Flow Designer.
Develop and maintain Service Catalog items, record producers, approvals, notifications, and automated processes.
Configure and maintain ACLs, roles, groups, and user access controls.
Support Service Now ITSM, ITOM, CMDB, and other platform modules as required.
Develop and maintain integrations using REST APIs, SOAP APIs, Integration Hub, and web services.
Troubleshoot application, integration, workflow, scripting, and platform issues.
Participate in Service Now upgrades, enhancements, releases, testing, and deployments.
Follow Service Now development best practices, coding standards, and platform governance.
Perform unit testing, system testing, regression testing, and defect resolution.
Work with technical architects and senior developers to ensure solutions are scalable, secure, and maintainable.
Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
Create technical documentation, solution designs, configuration documentation, and knowledge-transfer materials.
Support production incidents and provide technical troubleshooting and root-cause analysis.
Work with stakeholders to continuously improve Service Now processes and platform capabilities.
Service Now Technical Experience
The ideal candidate will have experience with several of the following:
Service Now ITSM
ITOM
CMDB
Service Catalog
Service Portal / Employee Center
Flow Designer
Integration Hub
REST / SOAP integrations
Business Rules
Script Includes
Client Scripts
UI Actions
ACLs
Notifications
Scheduled Jobs
Import Sets
Transform Maps
Update Sets
Service Now Studio
Performance Analytics / Reporting
Application development and scoped applications
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