ServiceNow Developer

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a hands‑on Service Now Developer to join our IT Platform team. This person will own the day‑to‑day configuration, development, and support of our Service Now instance, working across ITSM & HRSD while helping extend the platform through custom development and third‑party integrations. This is a highly technical, delivery‑focused role for someone who enjoys building, troubleshooting, and continuously improving a mission‑critical enterprise platform.

You'll work across our development, staging, and production instances, partner closely with IT and business stakeholders, and help drive our upgrade and enhancement roadmap forward.

• Develop and configure Service Now: Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components.
• Build integrations: Design, develop, and troubleshoot integrations between Service Now and third‑party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato.
• Maintain and optimize the platform: Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable.
• Support Service Now applications like ITSM & HRSD: Help deliver and improve Incident, Problem, Change, Request, and HR‑related workflows and automations.
• Manage access and security: Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements.
• Resolve complex issues: Act as an escalation point for platform‑level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.
• Deliver enhancements and projects: Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post‑launch support.
• Drive platform consistency: Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.
• Support upgrades and releases: Evaluate new Service Now releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities.
• Document and enable: Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed.

• Hands‑on experience developing and administering Service Now
  , ideally across ITSM and/or HRSD.
• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs
  , and Service Catalog development.
• Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks
  , and enterprise integrations.
• Strong understanding of ITSM processes and how they translate into Service Now solutions.
• Ability to independently troubleshoot complex issues across Service Now and connected systems.
• Strong problem‑solving, communication, and documentation skills.
• Experience working with stakeholders to translate business requirements into scalable technical solutions.
• Comfortable managing multiple priorities in a fast‑paced environment.

• Experience with HRSD, ITOM, Workday
  , or identity/HR platforms.
• Experience with Service Now AI/GenAI capabilities
  , including Now Assist.
• Experience with MCP (Model Context Protocol) and MCP‑enabled tools or workflows.
• Experience with Service Portal, custom widgets, HTML, and CSS
  .
• Experience with Workato or other iPaaS platforms
  .
• Service Now CSA or CAD
  ,…