ServiceNow Developer

Location: Montreal

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a hands‑on  Service Now Developer  to join our IT Platform team. This person will own the day‑to‑day configuration, development, and support of our Service Now instance, working across ITSM & HRSD while helping extend the platform through custom development and third‑party integrations. This is a highly technical, delivery‑focused role for someone who enjoys building, troubleshooting, and continuously improving a mission‑critical enterprise platform.

You'll work across our development, staging, and production instances, partner closely with IT and business stakeholders, and help drive our upgrade and enhancement roadmap forward.

What you’ll be doing :

Develop and configure Service Now:  Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components.

Build integrations:  Design, develop, and troubleshoot integrations between Service Now and third‑party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato.

Maintain and optimize the platform:  Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable.

Support  Service Now applications like  ITSM & HRSD:  Help deliver and improve Incident, Problem, Change, Request, and HR‑related workflows and automations.

Manage access and security:  Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements.

Resolve complex issues:  Act as an escalation point for platform‑level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.

Deliver enhancements and projects:  Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post‑launch support.

Drive platform consistency:  Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.

Support upgrades and releases:  Evaluate new Service Now releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities.

Document and enable:  Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed.

What you need to bring:

Hands‑on experience developing and administering  Service Now , ideally across ITSM and/or HRSD.

Experience with  Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs , and Service Catalog development.

Experience designing and troubleshooting  REST/SOAP integrations, OAuth, webhooks , and enterprise integrations.

Strong understanding of ITSM processes and how they translate into Service Now solutions.

Ability to independently troubleshoot complex issues across Service Now and connected systems.

Strong problem‑solving, communication, and documentation skills.

Experience working with stakeholders to translate business requirements into scalable technical solutions.

Comfortable managing multiple priorities in a fast‑paced environment.

Nice to have's

Experience with  HRSD, ITOM, Workday , or identity/HR platforms.

Experience with  Service Now AI/GenAI capabilities , including Now Assist.

Experience with  MCP (Model Context Protocol)  and MCP‑enabled tools or workflows.

Experience with  Service Portal, custom widgets, HTML, and CSS .

Experience with  Workato or other iPaaS…