Forward Deployed Engineer

UJET is looking for a Forward Deployed Engineer to join our growing Forward Deployed Engineering (FDE) team
The Forward Deployed Engineer is a highly technical, customer-facing role that crosses the boundaries of Implementation Services, Technical Support, Solution Engineering, Integration Services, and Software Development
This role is designed for customer programs that require deeper technical involvement than a traditional implementation engagement
Once a customer’s business requirements, workflows, integrations, and desired outcomes are understood, the Forward Deployed Engineer works closely with internal teams and the broader FDE team to turn those requirements into working, production-ready solutions
You will be hands-on throughout the customer deployment lifecycle and will work directly with customers, partners, and internal teams
Serve as a hands‑on technical resource within Forward Deployed Engineering for complex customer programs
Translate customer requirements and solution designs into executable technical implementation activities
Configure, test, and validate customer‑specific solutions across supported UJET products and services
Work closely with Program Success Managers and Solutions Architects to ensure technical activities remain aligned with customer requirements, solution architecture, and program milestones
Identify technical blockers, risks, dependencies, and implementation gaps early in the deployment lifecycle
Develop practical and supportable technical approaches when standard configuration does not fully address a customer’s requirements
Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions where appropriate
Support customer testing, user acceptance testing, production readiness, launch, and post‑launch stabilization activities
Validate implemented solutions against documented functional and technical requirements
Take ownership of assigned technical deliverables through completion
Design, configure, test, and troubleshoot integrations between UJET and customer or third‑party systems
Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication mechanisms, headers, request parameters, and response payloads
Read, interpret, and troubleshoot JSON and other structured data exchanged between systems
Test API endpoints and validate end‑to‑end integration behavior
Troubleshoot failures across customer systems, UJET services, and partner technologies
Work directly with customer developers and internal technical teams to identify and resolve implementation issues
Document integration requirements, data mappings, endpoint behavior, dependencies, assumptions, and known limitations
Identify opportunities to create reusable integration patterns and implementation approaches for future customer programs
Read and understand application, integration, and sample code
Work with lightweight code and scripts using technologies including Python, JavaScript, and HTML
Modify scripts or technical components to support customer implementations
Develop lightweight utilities and proof‑of‑concept solutions where appropriate
Review customer, partner, sample, or internal implementation code to identify potential issues
Analyze code logic and expected execution behavior
Identify common implementation problems involving parameter handling, malformed requests, authentication, data transformation, incorrect endpoint usage, configuration, or error handling
Recommend practical technical corrections consistent with supported product architecture
Collaborate with Product Engineering when issues require product‑level development or deeper engineering investigation
Analyze application, platform, API, integration, and system logs to diagnose complex…