Lead Ramp Agent; Lead Station Attendant – Airport

Location: Montreal, Quebec, Canada (Onsite)
Starting Salary: $30.25/hour (5‑step progression to $33.63 per hour) with overtime opportunities as provided for in our collective agreement.
Shift premiums: Afternoon - $0.50 per hour (18:00‑23:00). Midnight - $1.00 per hour (23:00‑06:00).
Branch: Airports Canada and CX Strategy
Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork, and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

• Safety First Always:
  We maintain a strong commitment to the safety of our colleagues and customers in every aspect of our work.
• To be a successful Lead Station Attendant:
  Having a proactive approach and taking initiative to drive results can really elevate our customer experience.
• Air Canada Lead Station Attendants are ambassadors of Canada:
  As Canada’s flag carrier, we’re proud to share our unique Canadian persona with the world and offer an experience as unique as our country.

• Lead a team of Station Attendants responsible for the efficient aircraft ground handling and baggage processing, while ensuring safe and on‑time performance.
• Provide direction, guidance, coaching and assistance while ensuring effective communication.
• Uphold company standards by consistently applying safety protocols and fostering a safety‑oriented culture within your team.
• Make timely and effective decisions in a rapidly changing environment.
• Ensure timely and accurate handling of baggage, including loading, offloading, and fulfilling connections between flights.
• Coordinate with the Connections team to facilitate smooth and efficient baggage transfers, especially during tight connection windows.
• Deliver exceptional customer experience, and ensure efficient, on‑time performance.
• Marshalling or towing aircraft to gate positions for customer boarding and deplaning, as well as on‑loading and off‑loading of baggage and cargo.
• Drive and operate aircraft servicing vehicles and equipment.
• Demonstrate punctuality and dependability to support overall team success in a fast‑paced environment.

• Strong knowledge of airport and/or airside operations.
• Strong leadership qualities and communication skills to delegate and carry out time‑critical tasks.
• Maintain a strong commitment to safety while adhering to established standards and protocols.
• A valid driver’s license (driving heavy equipment on the airside will be required).
• Ability to lift 70lbs repetitively.
• Availability to attend and successfully pass an eight‑to‑ten‑week full‑time paid training program.
• Availability to work rotating shift patterns over a 24‑hour period (including weekends and holidays).
• Ability to meet Air Canada medical standards, including a drug and alcohol test.
• Ability to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and seeking any required work permits/visas or other authorizations is their sole responsibility.

• Wellbeing & health benefits:
  Health, dental, and life insurance for you and your family (if necessary).
• Recognition:
  Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty‑eight weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Linguistic Requirements:
Based on equal qualifications, preference will be given to bilingual candidates.

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest National Flag Carrier. Come onboard with us and watch your career take flight.

Take a look at this video to see what our Lead Ramp Agents (Lead Station Attendants) get up to:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.