Job Description & How to Apply Below
Overview
Fuze Logistics Services is a next-generation 3PL headquartered in Montreal, with offices across North America leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.
We are seeking a Logistics Coordinator to join our team in Montreal. The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction. This is an exciting opportunity for a dynamic and customer-oriented candidate who is looking to become a part of a growing team!
Job Summary
Data entry of shipment in the software.
Track & Trace shipments to ensure the good conduct of the operation.
Work in tandem with the internal team members to ensure client satisfaction.
Respond to customer inquiries, providing a quick turnaround.
Mediate with carriers to resolve any logistical issues.
Prepare and provide daily tracing reports as required.
Timely status information updates; documenting service performance and equipment tracking.
Proactively communicate issues to the team.
Confidently problem-solve issues such as missed pick-ups, late delivery, damaged freight, or incorrect billing.
Verify both AP/AR rates are accurate in loads and manage exceptions with this process.
Execute any other logistics-related tasks as assigned by the direct Manager.
Attributes
Dynamic, good communication, and customer service oriented.
Good organizational and time management skills.
Energetic, hard-working, great attitude, sense of urgency, team player, able to multitask.
Reliable, resilient, dedicated, and willing to learn.
Professional, courteous, and cooperative.
Accessible to clients, suppliers, and carriers outside standard office hours.
Qualifications
Certificate in Logistics and Supply Chain Management, or relevant experience.
1 year of experience in customer service and/or a similar type of position, in a logistic work environment.
Proficiency with computer systems, including Microsoft Office and TMW.
Ability to multi-task and work efficiently under deadlines.
Advanced data entry skills.
Ability to follow standard operating procedures with little to no oversight.
Good written and verbal communication skills in both English and French (mandatory).
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