Customer Liaison Pilot; CLP Challenger 600 and 300 series

Overview

What are your contributions to the team? The Customer Liaison Pilot (CLP) provides an added layer of support within the Customer Response Center while acting as a key link between Bombardier’s internal teams, customers, and external partners, bringing strong operational expertise and perspective. The CLP also supports the Flight Department and Demo Team in Flight Operations, along with other assigned activities.

In addition, the CLP addresses specific customer requirements and contributes to Bombardier activities such as Advisory Meetings and Maintenance & Operations (M&O) events. The role includes the development, maintenance, and review of flight manuals and customer‑facing documentation (e.g., Advisory Wires, FONS, and articles), as well as active participation in regulatory initiatives, operational evaluations, and training programs. Furthermore, the CLP promotes best practices and shares operational insights through presentations at Maintenance & Operations (M&O) Conferences, Advisory Committees, Training Centre briefings, and other industry forums.

• Act as the main point of contact for operators on operational and pilot‑related technical queries for the Challenger 600 series and the Challenger 300 series.
• Serve as the company operational focal for the Challenger series aircraft.
• Define, establish, and promote Bombardier operational standards.
• Provide direct support to customers and coordinate responses for queries with internal groups (Engineering, Programs, Production).
• Provide operational expertise to other internal departments (Operational Evaluation Team, Customer Response Center, In‑Service Engineering group, Field Service Representatives).
• Provide pilot support for internal operational flights and for customer missions such as Functionality & Confidence flights.
• Participate in or steer key projects in areas such as operational evaluations, operational safety practices, or enhanced customer satisfaction.
• Participate in all Challenger Series Advisory Committee meetings and act as moderator for Flight Operations sub‑committee activities.
• Present special topics at Advisory Committees, Maintenance & Operations conferences, and trade shows (NBAA, EBACE).
• Develop, maintain, and review flight manuals and customer‑facing documentation.
• Participate actively in regulatory initiatives, operational evaluations, and training programs.

• Hold FAA and Transport Canada ATP licenses with a minimum of 2,500 hours of multi‑crew flight time.
• Possess a valid Class1 Medical certificate.
• Have flight experience on one or both of the following aircraft types:
  Challenger
  600 series and Challenger
  300 series.
• Experience in international operations and modern, high‑technology cockpit environments is an asset.
• Prior experience as a pilot in a corporate or airline setting.
• Having served as a Training Captain or Examiner is an asset.
• Holding a bachelor’s degree is an asset.
• Strong English communication skills;
  French is an asset.
• Excellent interpersonal and presentation skills.
• Must possess a valid passport, as international travel may be required.
• Must be eligible to obtain an airport security pass.
• Must be willing to work weekdays (Monday‑Friday) with mandatory weekend and holiday obligations.