Ramp Service Manager, YUL

Job Description

Posted Tuesday, June 30, 2026 at 6:00 a.m. | Expires Wednesday, July 8, 2026 at 5:59 a.m.

Please note:

This position is not eligible for remote work under our hybrid work policy.

Reporting to the Regional Manager , the Ramp Service Manager will work closely with our ground handler, West Jet’s Hub Control C entre and other internal/external stakeholders to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, baggage operations, guest e xperience and employee engagement.

• Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations
• Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance
• Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's
• Management ofall below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration
• Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays
• Lead/ participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities
• Responsible for ensuring planning with all operational stakeholders on ramp operations
• Management of incident investigations and ensure that detailed Incident Hazard Reporting and all reporting requirements are completed in accordance with West Jet and Airports procedures
• Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions
• Management of tactical planning for improving SPOT and M  Metrics during shift and for proactive/future planning purposes
• Monitor, review, and report daily on key performance indicators (KPI's)
• Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator
• Ensures team compliance to West Jet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items
• Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc.
• Responsible for completing safetyauditsand direction of quality control measures
• Responsible to monitor Airport Authority equipment, including testing and reporting, to ensure quality that would otherwise bring cost to West Jet or impact guest experience
• Complete a daily shift summary report
• Provide and fulfill such other duties and other responsibilities that may be required by West Jet from time to time

• 3-5 years airline operations experience required
• 3+ years leadership experience required
• Must be able to obtain a Restricted Area Identity Card (RAIC)
• Current RAIC holder considered a strong asset
• Must hold a valid drivers license and be able to obtain a Y UL Airside Vehicle Operator Permit (AVOP).
• Current Y UL AVOP considered a strong asset
• Experience in a hub airport considered an asset
• Exceptional personal OTP and performance
• Outstanding people and communication skills, ability to mentor and motivate
• Proven track record in leading by example
• Proven history of effecting change through positive influence
• Ability to work a rotating schedule 24/7/365 and travel for business meetings/training
• Proficient in PC based applications,MS Office Suite including Power BI
• Position change policy applies as prior granted vacation requests will be subject to availability

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

We embrace what makes each of us unique, and what makes us uniquely West Jet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. West Jet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at