Return Associate

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 50 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world‑class brands.

The good news? YOU could be a part of it.

The Returns Associate is responsible for accurately processing product returns while supporting warehouse operations in a fast-paced distribution environment. This role involves inspecting returned merchandise, updating return data in internal systems, and collaborating with Customer Service and other departments to ensure efficient and accurate return handling. The Returns Associate also contributes to general warehouse organization and operational support.

• Receive and unpack returned merchandise; inspect product condition, packaging, and accompanying documentation to ensure compliance with return procedures
• Review return authorizations and communicate with Customer Service to resolve discrepancies or clarify return details
• Sort and route returned items to appropriate locations based on condition, value, and return type (restock, damage, disposal, etc.)
• Accurately enter return data into the Warehouse Management System (WMS) and ensure all records are complete and up to date
• Identify and escalate any critical issues related to returns, discrepancies, or inventory to the team lead or supervisor
• Maintain a clean, organized, and safe work environment in accordance with company standards
• Assist with general warehouse duties, including put-away, inventory handling, and cross‑departmental support as needed
• Contribute to team objectives by supporting operational efficiency and continuous improvement initiatives

• High school diploma or equivalent required
• Previous experience in a warehouse, distribution center, or returns processing role is an asset
• Strong attention to detail and accuracy in data entry and product inspection
• Basic computer skills; experience with WMS or inventory systems is preferred
• Ability to follow standard operating procedures and meet productivity targets
• Good communication skills and ability to collaborate across teams
• Problem‑solving skills with the ability to identify and escape issues appropriately
• Strong organizational and time management skills in a fast‑paced environment
• Ability to lift and move products (up to (insert weight, e.g., 50 lbs))
• Comfortable standing, walking, and performing repetitive tasks for extended periods

Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs

Investing in your future – RRSP matching plus at‑source contributions to your TFSA and RRSP

Professional growth support – Dedicated funding for learning and development

Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback

Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company‑wide bonuses, and ongoing performance and salary reviews

Exceptional onboarding – A best‑in‑class program that helps you integrate quickly, ramp up faster, and start making an impact right away