Delivery Lead

Position: Home Delivery Lead
Location: Montreal

RH is seeking a Lead, Home Delivery to support the daily execution of our home delivery experience across warehouse and delivery operations. This role is responsible for helping coordinate workflow, reinforce standards and support Team Members in delivering the quality, care and service expected of the RH brand. As a hands-on leader within the Home Delivery Center, you will support warehouse operations, maintain a safe and organized environment and help ensure product moves through the operation with accuracy, urgency and care.

You will partner closely with leadership to support daily priorities, communicate opportunities and remain actively engaged in the work as business needs dictate. YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day

Support daily Home Delivery Center operations across inbound, outbound, inventory, loading, delivery preparation and warehouse organization

Help coordinate daily workflow and labor allocation to support productivity, quality, service and operational needs

Reinforce safety standards and maintain a clean, organized and orderly warehouse environment

Complete required records, reports and operational documentation accurately and on time

Support inventory accuracy through cycle counts, product movement, organization and follow-up on discrepancies

Train, coach and guide Team Members in daily processes, standards, technology and safe work practices

Communicate updates, actionables, opportunities and concerns to support alignment across warehouse, delivery, customer experience and leadership teams

Execute Home Delivery Associate responsibilities as needed, including inbound, outbound, loading, cleaning, product movement and other operational tasks

OUR REQUIREMENTS

+ years of experience in a distribution center, warehouse, home delivery or related operational environment

Relentless passion for providing world-class service within the organization and to our customers

Experience supporting daily workflow, product movement, inventory accuracy or warehouse operations preferred

Sense of ownership, urgency and attention to detail in your work

Experience using technology and site-specific tools, including RF scanning, warehouse systems and tools used to support daily operations

Candidates must have legal authorization to work in the country in which they are applying at the time of application

Proficiency in English and French is required due to the international nature of our business and the need to communicate with global teams

PHYSICAL REQUIREMENTS

Frequently moving and lifting items up to kg ( lbs) unassisted

Frequently standing, twisting, stooping, kneeling, squatting, bending and climbing

Work standing and walking for extended periods of time

Periodically work in outdoor settings and environments with elevated noise levels

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.